Richard Raney
Noble,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Inside Help
Waters Electric
01.2023 - Current
- Keeping the parts area stocked and organized. Receiving and stocking deliveries. Scheduling service calls and assisting walk-in customers.
Counter Help / Branch Associate Manager
Norman Locke Supply
Norman
10.2016 - 05.2023
- Employed as counter help and eventually a branch associate manager until management change over.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Provided support to staff members during peak business hours.
- Assisted in developing counting strategies to improve efficiency and accuracy.
- Participated in periodic inventory audits, providing accurate count data for audit purposes.
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
Customer Service- Call Center
SITEL
Norman, OK
01.2011 - 01.2013
- Consulted with customers to resolve service and billing issues.
- Maintained strong call control and quickly worked through scripts to address problems.
- Monitored incoming calls, emails, and other communications to ensure prompt responses were provided.
- No longer in operation.
Customer Service and Sales
Office Max
Norman
01.2011 - 01.2013
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Collaborated with internal teams such as sales, marketing, operations, and finance departments to ensure successful implementation of new services.
- Organized promotional events to generate increased sales revenue.
- Worked closely with sales team members to ensure successful onboarding of new clients.
Technician
CISCOR
01.2011 - 07.2011
- Installed CISCOR emergency call systems at customers facility and provided technical support over the telephone
Customer Service and Technical Support
AT&T
Edmond
01.2006 - 01.2011
- Won multiple 'Jimmy' awards for outstanding customer service
Sales and Customer Service
SEARS
Norman, OK
01.1994 - 01.2000
- Coordinated with teams such as marketing, sales and customer service to ensure consistent messaging across all touchpoints.
- Worked closely with other departments such as Credit, Sales and Customer Service teams to resolve outstanding issues quickly and efficiently.
- Also worked there after Sitel closed until I began working with Locke Supply.
Education
Certificate - Computer Upgrade and repair
Moore/Norman Technology Center
01.2001
Some College (No Degree) - Basic
Noble High School
Noble, OKhistory
Rose State College
Midwest City, OKSkills
- Data management
- Multitasking Abilities
- Microsoft Word
- Conflict resolution
- Public speaking
- Quality assurance
- Supervision and leadership
- Basic math
- Customer service
- Teamwork and collaboration
- Calm under pressure
References
- Stacy Rich, 405-200-4558
- Heather Bowers, 405-558-1039
- Michael Felhandler, 405-802-8305
References
References available upon request.
Timeline
Inside Help
Waters Electric
01.2023 - Current
Counter Help / Branch Associate Manager
Norman Locke Supply
10.2016 - 05.2023
Customer Service- Call Center
SITEL
01.2011 - 01.2013
Customer Service and Sales
Office Max
01.2011 - 01.2013
Technician
CISCOR
01.2011 - 07.2011
Customer Service and Technical Support
AT&T
01.2006 - 01.2011
Sales and Customer Service
SEARS
01.1994 - 01.2000
Certificate - Computer Upgrade and repair
Moore/Norman Technology Center
Some College (No Degree) - Basic
Noble High School
history
Rose State College
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