Richard R. Chapa III
GM Cannon And Belle
Kyle,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
1
1
Language
Work History
General Manager
Cannon and Belle | Hilton Austin
Austin , TX
09.2018 - Current
- Direct daily operations of the specialty restaurant and In Room Dining within a Four Diamond, 800 room hotel
- Restaurant Satisfaction score Q1 77%, Q2 80%, Q3 84%, Q4 82%
- Managed a team thirteen staff members for C&B, and indirectly thirty between the other outlets
- Created a new Bourbon Bar that was a highlight of Hilton Corp at 2019 IMEX convention
- Took our Lobby Bar Beverage shop audits to number one in our bucket
- Kept our beverage cost to 13.7% for the year, previous year was at 13.8%
- Created a barrel program with two local distilleries for Cannon and Belle
Executive Steward
Hyatt Hill Country Resort and Spa
San Antonio, TX
01.2018 - 09.2018
- Managed the procurement for the Food and Beverage department
- Managed the sanitation for the Hotel including Ecosure inspections received a 95% this year
- Head of the Recycle team for the hotel created and execute the recycle for the property
- Revamped the Food Digestion program to reduce waste for the hotel
Beverage Manager
Hyatt Hill Country Resort and Spa
San Antonio , Texas
05.2016 - 01.2018
- Direct daily operations of food and beverage outlets within the Four Diamond Resort 500 rooms
- Managed a staff of 40 employees with managing five successful Outlets
- Increase the departments NPS score through constant Medallia mentions
- Nominated for the department of the year
Director of Outlets
Grand Hyatt San Antonio
San Antonio, TX
06.2014 - 05.2016
- Direct daily operations of food and beverage outlets within the Four Diamond, 1003 room hotel
- Oversee the management of Perks Coffee Shop, In Room Dining and Bar Rojo
- Execute promotional events to drive local business, support area charities and provide entertainment options for guests
- Design and implement new beverage menus in the Outlets, designed a new happy to drive sales
- Controlling beverage purchasing to keep the cost at 18%
- Plan and execute the off premise events with culinary and stewarding
Education
BBA - Management
University of Houston- Downtown
Houston, TXSkills
Operations management
Customer relationship management
Team leadership
Project management
Team building
Performance improvement
Business development
Goal setting
Training and development
P&L management
Specializedskillsandcertifications
Conversational Spanish, Proficient in Microsoft Office 2007, Windows 7, Outlook, TMX labor, Ralph POS System, Info Genesis, WMS, Kronos, EMC, Medallia, Micros, TMX, Serve Safe Certified, TABC Certified
Timeline
General Manager
Cannon and Belle | Hilton Austin
09.2018 - Current
Executive Steward
Hyatt Hill Country Resort and Spa
01.2018 - 09.2018
Beverage Manager
Hyatt Hill Country Resort and Spa
05.2016 - 01.2018
Director of Outlets
Grand Hyatt San Antonio
06.2014 - 05.2016
BBA - Management
University of Houston- Downtown
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