RICHARD Rivera
BRADENTON,Florida
Summary
12 years of Pet Handling with strong management skills. A long standing work ethic that will provide long standing customer service and direction with a staf.
Overview
10
10
years of professional experience
Work History
Resort Manager
The Woof on Cortez
Bradenton, FL
02.2022 - 07.2024
- Directed daily resort operations, balancing guest services, lodging, and kennel workflows.
- Trained staff on animal handling, sanitation standards, and customer service procedures.
- Coordinated boarding schedules, daycare capacity, and special care instructions.
- Monitored pet health, behavior, and facility conditions to maintain safe environment.
- Resolved client concerns promptly, ensuring clear communication and positive guest experiences.
- Supervised cleaning routines, supply inventory, and compliance with resort policies.
- Evaluated team performance and assigned duties to support consistent service delivery.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
- Developed contingency plans for unanticipated challenges arising during peak holiday seasons or adverse weather conditions affecting overall business operations at resorts located in popular tourist destinations worldwide-ensuring minimal service disruptions despite external factors beyond one's control.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Over Night Lead
The Woofdorf Astoria
Lakewood Ranch, FL
08.2014 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Back of House Manager
Pet Suites of America
Bradenton, FL
02.2016 - 09.2017
- Supervised back of house operations, coordinating cleaning, feeding, and kennel readiness across daily workflows.
- Implemented sanitation routines to maintain safe, compliant environments for animals and staff.
- Trained team members on handling procedures, cleanliness standards, and back-of-house task priorities.
- Monitored inventory levels for food, cleaning supplies, and bedding, preventing service interruptions.
- Inspected kennels, play areas, and storage spaces to ensure organization and facility readiness.
- Resolved workflow issues quickly, improving coordination between front desk, grooming, and animal care teams.
- Maintained detailed records for feeding instructions, cleaning tasks, and special handling requirements.
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Ensured timely preparation of delicious meals by coordinating with front-of-house staff for smooth service flow.
- Maintained high standards of food safety and sanitation by enforcing strict adherence to guidelines and routine inspections.
- Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
No Degree -
Palmetto High School
Palmetto, FLSkills
- Guest satisfaction
- Financial reports
- Maintenance
- Property maintenance
Timeline
Resort Manager
The Woof on Cortez
02.2022 - 07.2024
Back of House Manager
Pet Suites of America
02.2016 - 09.2017
Over Night Lead
The Woofdorf Astoria
08.2014 - 01.2021
No Degree -
Palmetto High School