Richard Robertson
Customer Service / Sales Manager
Troy,OH
Summary
Dynamic leader with a proven track record in foodservice and sales development and customer service excellence,. Expert in relationship building and customer needs assessment, achieving consistent sales targets through effective strategy and team motivation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
46
46
years of professional experience
Work History
Customer Service/Sales Associate
True Value Hardware
11.2021 - 03.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Manager/Customer Service Sales Representative
Erie Home
02.2011 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Fire Safety Expert
Northwest Ohio Protections
06.2007 - 01.2011
- Educated clients on best practices in fire protection and prevention to reduce the likelihood of incidents occurring within their facilities.
- Evaluated effectiveness of existing policies and procedures related to fire safety, recommending improvements when necessary for optimal results.
- Coordinated multi-departmental efforts aimed at reducing the occurrence of fires within large organizations through collaborative projects focused on risk mitigation strategies.
- Improved overall safety culture by delivering engaging presentations on fire safety topics at conferences and workshops.
- Enhanced emergency preparedness by designing and executing evacuation drills and exercises.
- Consulted with customers to evaluate sites, discuss project requirements and determine optimal fire protection plans.
Fire Safety Specialist/Security Specialist
Brinks Home Secirity
01.1999 - 03.2005
- Improved fire safety compliance by conducting comprehensive inspections and assessments of various facilities.
- Maintained up-to-date knowledge on industry trends, technological advancements, and regulatory changes affecting the field of fire safety.
- Demonstrated remote monitoring systems to personnel, providing onboarding services for internal fire protection and safety personnel.
- Consulted with customers to evaluate sites, discuss project requirements and determine optimal fire protection plans.
Manager of Operations
Tumbleweed Southwest Grill
09.1992 - 04.1996
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
Restaurant Owner
Petro Express
01.1978 - 08.1990
- Implemented effective inventory management systems to minimize waste and control food costs.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised daily activities of restaurant and 30 employees.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
Education
Business Administration
Wright State University
Dayton, OHSkills
Customer Service
Flexible Schedule
Outgoing Personality
Sales Development
Customer Needs Assessment
Listening Skills
Time Management
Multi-tasking strength
Relationship Building
Policy and Procedure Adherence
Goal-Oriented
Excellent people skills
Building rapport
Guest Relations
Strong Communication and Interpersonal Skills
ServSafe certificate
SERVSAFE certificate enables me to order, receive and distribute food at our Food Pantry.
Timeline
Customer Service/Sales Associate
True Value Hardware
11.2021 - 03.2024
Sales Manager/Customer Service Sales Representative
Erie Home
02.2011 - 07.2023
Fire Safety Expert
Northwest Ohio Protections
06.2007 - 01.2011
Fire Safety Specialist/Security Specialist
Brinks Home Secirity
01.1999 - 03.2005
Manager of Operations
Tumbleweed Southwest Grill
09.1992 - 04.1996
Restaurant Owner
Petro Express
01.1978 - 08.1990
Business Administration
Wright State University
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