Richard Rogers
Las Vegas,NV
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
Supervisor
Prospect Airline Services
10.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Passenger Service Agent
Prospect Airline Services
01.2022 - 12.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
Crew Member
McDonald's
09.2019 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma - General Studies
Coronado High School
Henderson, NV05.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Complex Problem-Solving
- Inventory Control
- Processes and procedures
- Schedule development
- Project Management
- Negotiation
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Time Management
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Active Listening
- Professionalism
- Reliability
- Conflict Resolution
- Idea Development and Brainstorming
- Audit reporting
Timeline
Supervisor
Prospect Airline Services
10.2023 - 12.2024
Passenger Service Agent
Prospect Airline Services
01.2022 - 12.2024
Crew Member
McDonald's
09.2019 - 12.2019
High School Diploma - General Studies
Coronado High School
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