Richard Ruvalcaba
Los Angeles,CA
Summary
Dynamic Shift Supervisor with a proven track record in team leadership, employee training, and enhancing customer satisfaction. Committed to maintaining workplace safety while improving operational efficiency through effective inventory control.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Shift Supervisor
Luvs Carwash
Hollywood, CA
02.2026 - Current
- Supervised daily operations to ensure efficient workflow and quality service delivery.
- Trained and mentored team members on carwash procedures and customer service standards.
- Implemented safety protocols to minimize risks and enhance employee compliance.
- Monitored inventory levels and coordinated supply orders to maintain operational efficiency.
- Addressed customer inquiries and complaints to improve satisfaction and retention rates.
- Analyzed work processes to identify areas for improvement, enhancing overall productivity.
- Conducted performance evaluations to provide feedback and promote professional development.
- Completed store opening and closing procedures and balanced tills.
Assistant Seafood Manager
Wholefoods Market
Torrance, CA
07.2023 - 06.2026
- Assisted in managing seafood department operations, ensuring compliance with food safety standards.
- Supported inventory management by tracking product freshness and minimizing waste.
- Provided exceptional customer service, addressing inquiries and promoting seafood products effectively.
- Collaborated with team members to maintain cleanliness and organization of the seafood display area.
Meat Department Clerk
Wholefoods Market
Playa Vista, CA
07.2023 - 10.2025
- Assisted in maintaining cleanliness and organization of meat display cases.
- Supported customers with product selection and inquiries regarding meat quality.
- Operated slicing machines to prepare fresh-cut meats according to specifications.
- Monitored inventory levels, ensuring timely restocking of popular products.
- Collaborated with team members to uphold food safety standards and regulations.
- Trained new staff on department procedures and equipment usage effectively.
Service Deli Clerk
Pavilions Grocery Store
Sherman Oaks, CA
07.2021 - 10.2023
- Assisted customers with product selection and provided exceptional service in deli department.
- Maintained cleanliness and organization of deli display cases to enhance product visibility.
- Prepared specialty sandwiches and salads according to customer specifications and store standards.
- Operated slicers, scales, and other equipment safely while adhering to food safety guidelines.
- Collaborated with team members to ensure timely restocking of deli items during peak hours.
- Trained new staff on deli operations, emphasizing safety protocols and customer service excellence.
- Monitored inventory levels and communicated needs to management for timely replenishment of products.
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
Back of House Line Cook
Porters
Northridge, CA
04.2022 - 06.2023
- Prepared ingredients and assembled dishes according to established recipes and presentation standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety regulations.
- Operated kitchen equipment safely, including ovens, grills, and slicers, following operational guidelines.
- Collaborated with team members to streamline food preparation processes during peak service hours.
- Assisted in training new kitchen staff on proper cooking techniques and food handling procedures.
- Monitored inventory levels of kitchen supplies, reporting shortages to management for timely restocking.
- Implemented quality control measures to ensure consistency in taste and presentation across all dishes.
Waiter/runner
Cheesecake Factory Inc
Sherman Oaks, CA
02.2020 - 03.2021
- Delivered exceptional customer service in a high-volume dining environment.
- Assisted in training new team members on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables simultaneously, maintaining attention to detail and efficiency.
- Maintained cleanliness and organization of dining area throughout shifts.
- Contributed to team goals by supporting special events and promotions within the restaurant.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
Restaurant Waiter
Kane N Daves
Culver City, CA
05.2018 - 11.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu item recommendations to enhance guest experience.
- Managed orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Adapted quickly to changing priorities during busy shifts.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service
Ralphs Grocery
Los Angeles, CA
08.2009 - 09.2015
- Provided exceptional customer service to clients, responding to questions effectively.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Delivered excellent customer service, resulting in increased member retention rates.
- Developed knowledge base for customer service reps, reducing resolution time.
- Delivered exemplary customer service to customers and colleagues.
- Managed daily operations for better customer service and increased revenue.
Education
High School Diploma -
Lynwood High School
Lynwood, CA07.2009
Skills
Cash handling
Employee training
Workplace safety
Staff management
Inventory control and record keeping
Staff scheduling
Safety
Team leadership
Team supervision
Positive attitude
Creative problem solving
Daily workflows
Issue resolution
Languages
English
Elementary
Spanish
Elementary
Timeline
Shift Supervisor
Luvs Carwash
02.2026 - Current
Assistant Seafood Manager
Wholefoods Market
07.2023 - 06.2026
Meat Department Clerk
Wholefoods Market
07.2023 - 10.2025
Back of House Line Cook
Porters
04.2022 - 06.2023
Service Deli Clerk
Pavilions Grocery Store
07.2021 - 10.2023
Waiter/runner
Cheesecake Factory Inc
02.2020 - 03.2021
Restaurant Waiter
Kane N Daves
05.2018 - 11.2018
Customer Service
Ralphs Grocery
08.2009 - 09.2015
High School Diploma -
Lynwood High School