Richard Saxton
Bloomington,IL
Summary
To utilize my claim knowledge and investigative skills to handle more in-depth complex claims accurately and with highest quality and efficiency. Selected to the Claim Specialist consistency committee group.
Overview
4
4
years of professional experience
Work History
CLAIM SPECIALIST
STATE FARM INSURANCE
05.2023 - Current
- Claims Liability investigations
- Obtain recorded statements, review for liability
- Answering inbound calls and making outbound calls to customers and repair facilities
- Supporting customers through personalize, caring and simple interactions
- Reviewing and applying policy coverages
- Accurately documenting claim files
- Facilitates and manages daily report of claims to work
- Part of a Claims Specialist Consistency Group
- Reviewing data and strategizing techniques for improvements
CLAIM ASSOCIATE
STATE FARM INSURANCE
12.2021 - 05.2023
- Resource to the Express section for knowledge of Property Damage claims
- Created a Whiteboard for our daily team chat to help the team quickly find information
- Answering inbound calls and making outbound calls to customers and repair facilities
- Supporting customers through personalize, caring and simple interactions
- Reviewing and applying policy coverages
- Accurately documenting claim files
Education
No Degree - General Studies
Heartland Community College
Normal, ILSkills
- Proficient in Microsoft office programs, CSS, ECS navigation, SCP navigation, ACM navigation, Skip tracing to locate information Running wave reports
- Claims investigation
- Claims
- Coverage assessments
- Settlement determinations
- Policy interpretation
- Compliance management
- Claims analysis
- Documentation review
- Accident investigations
- Settlement management
- Liability denials
- Time management
- Decision-making
- Customer service
- Critical thinking
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving
- Interpersonal communication
LEADERSHIP QUALITIES
- I am a very active resource and go to person to help assist my coworkers with claim questions and guidance within our team chat
- I have a passion for making things right and getting things done for our customers
- Have received multiple call outs for my help and assistance, as well as multiple 5 star medallia ratings
Timeline
CLAIM SPECIALIST
STATE FARM INSURANCE
05.2023 - Current
CLAIM ASSOCIATE
STATE FARM INSURANCE
12.2021 - 05.2023
No Degree - General Studies
Heartland Community College