Richard S. Burtnick
Severn,MD
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
44
44
years of professional experience
Work History
Assistant General Manager
Wawa, Inc
03.2014 - Current
- Mentored and trained fifteen associates to management level positions, and three FBM to AGM.
- Successful test launch of the SLS structure
- Set new store weekly sales record (over $100,000) for store #549, by improving in-stock condition and Voice of The Customer scores.
- Store 549 was recognized as The Capital Gazette 2016 Readers Choice Award for best convenience store
- Led clean-up team, post Hurricane Irma, for successful store reopening
- Smooth transition to Florida at store 5127
- Integrate Wawa brand and transfer culture with both internal and external customers.
- Assistant General Manager experience inclusive of stores: 595, 8503, 532, 549, 5127, 5146, 5175, 569 and 577.
- Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense controls.
- Hands on leader who plays a key role in daily operations, team development, and driving results
- Overseeing business performance and profitability to leading the hiring, training, and growth of Customer Service Associates
- Led a cross functional team to improve customer satisfaction by 21% by implementing communication strategies and optimizing service processes.
- 12 plus years of business performance improvement with a focus on driving performance and profitability
District Manager
Family Dollar Stores, Inc.
07.2006 - 08.2013
- Top district in region for comparative sales to previous year as acting Area Operations Manager.
- Responsible for training of 33 Store Manager Trainees.
- Established growth plans for 22 existing Store Managers.
- Created and implemented Development Plans which led to promotion of 10 store associates to Assistant Manager, and 4 Assistant Managers to Store Manager
- As member of District Management Team, helped reduce inventory losses by 36 basis points.
Store Manager
Food Lion, LLC
01.2005 - 06.2006
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed a successful remodel and launch with an increase in sales of 17% over previous year
- Trained and promoted a Produce Sales Manager to Store Manager in 6 ½ months.
- Trained and promoted a Deli Sales Manager to Assistant Manager.
- Skills: Workday, SAP
General Manager
Super Fresh
01.2001 - 01.2003
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Top Sales Increase Award 2002
- Lowest Turnover Award 2002
General Manager
Hemingway’s Restaurant
01.1999 - 01.2001
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Catering at 3 locations
- Collaborated with executive chef to create seasonal menus based on available local ingredients.
- Created Theme Nights (Wild Game Night)
- Programmed POS Systems
General Manager
Armadillo’s Bar & Grill
01.1995 - 01.1998
- Showed 10% increase in sales over previous year.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed training programs to improve staff performance and customer service skills.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Managed budget implementations, employee reviews, training and scheduling. all live entertainment
- Created Menus around our southwest theme.
- Designed Merchandise (Logo, T-Shirts and Hats)
- Programmed POS Systems
General Manager
Ebbtide & Grill
01.1992 - 01.1995
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. all live entertainment
- Created Menus
- Organized dart league
- Coached a Bar Wars Softball Team
- Programmed POS Systems
General Manager
Mr. C’s Café
01.1988 - 1991
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. restaurant layout from an empty shell
- Created Menus
- Programmed POS Systems
Assistant General Manager
Paul’s on the South River
01.1982 - 01.1988
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- POS system
- Booked Reservations
- Booked Catering Parties
- Scheduling staff of 30
Skills
- Operations management
- Team leadership expertise
- Training and development background
- Vendor relationship management
- Teamwork and collaboration
- Staff hiring
- Delegating work
- Customer retention
Awards, Accomplishments, and Technical Expertise
Awards:
- Store 549 was recognized as The Capital Gazette 2016 Readers Choice
Award for best convenience store. - Energy Star Award
- Top Sales Increase Award 2002 in Stevensville, MD.
- Lowest Employee Turnover 2002 in Stevensvillle, MD.
- Bartender of the Year in 1996 in What's Up Magazine
Technical Expertise:
- Workday
- SAP
- Reflexis
Timeline
Assistant General Manager
Wawa, Inc
03.2014 - Current
District Manager
Family Dollar Stores, Inc.
07.2006 - 08.2013
Store Manager
Food Lion, LLC
01.2005 - 06.2006
General Manager
Super Fresh
01.2001 - 01.2003
General Manager
Hemingway’s Restaurant
01.1999 - 01.2001
General Manager
Armadillo’s Bar & Grill
01.1995 - 01.1998
General Manager
Ebbtide & Grill
01.1992 - 01.1995
General Manager
Mr. C’s Café
01.1988 - 1991
Assistant General Manager
Paul’s on the South River
01.1982 - 01.1988