Location Preference
RemoteHybridOn-SiteLocation: The Woodlands, TXHouston, TX
Open to relocation: Yes
Verified
This profile is verified using an email address.
RICHARD SIMPSON
The Woodlands,TX
Work Preference
Summary
Results-driven Sales Leader experienced in high-ticket sales and business development. Achieved significant revenue growth through strategic prospecting, relationship management, and building high-performing teams. Focused on maximizing resource utilization and driving successful growth initiatives.
Overview
4
4
years of post-secondary education
38
38
years of professional experience
Work History
Director of operations
American Gold & Bullion LLC
Austin, TX
07.2023 - Current
- Directed daily bullion operations across sales, inventory, and fulfillment workflows.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Managed vendor relationships for gold and bullion sourcing requirements.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Developed operating procedures for American Gold & Bullion LLC compliance tasks.
- Ensured compliance with applicable laws, regulations, industry standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Developed training programs for new and existing employees.
- Cultivated long-term client relationships while managing end-to-end sales transactions and delivering exceptional customer service.
- Provided expert consultation and valuation services for rare gold coins, enhancing clients' portfolio strategies.
Account Executive
GMR Gold
The Woodlands, Texas
02.2021 - 07.2023
- Developed client relationships across territory and company product portfolio.
- Identified new business opportunities through market research and lead outreach.
- Managed pipeline activity through CRM records and follow-up calls.
- Sourced new sales opportunities through inbound lead follow-up.
- Used cold calling and networking to sell products and services.
- Directed daily bullion operations across sales, inventory, and fulfillment workflows.
- Coordinated precious metals storage, handling, and secure transfer procedures.
- Managed vendor relationships for gold and bullion sourcing requirements.
- Mentored sales staff on prospecting, negotiation, and client communication.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Built professional relationships to expand client base. to build client base and promote products to new and existing clients.
Lead Inside Sales Representative
US Gold Bureau
Austin, TX
01.2010 - 08.2015
- Generated new customer accounts through targeted cold calling and follow-up, enhancing overall sales pipeline.
- Recruited, hired, and trained new sales specialists to optimize team performance and revenue growth.
- Managed sales specialist team to drive partner growth through strategic multi-channel outreach efforts.
- Negotiated vendor pricing and aligned cost structures with fiscal goals, improving profit margins.
Real Estate Sales Agent & Trade Specialist
Real Estate & Specialized Trade Services
Austin, TX
11.2005 - 12.2009
- Managed property acquisitions, client consultations, and contract negotiations across residential real estate transactions.
- Advised clients on residential and commercial property options within specialized trade service projects.
- Presented listings using market data, property features, and neighborhood comparisons.
- Negotiated purchase terms with buyers, sellers, and trade service partners.
- Executed specialized pipe welding and contract projects while adhering to technical quality standards.
Sales Manager
U.S. Money Reserve
Austin, TX
04.1999 - 10.2005
- Led revenue expansion strategies that generated over $1,000,000 in direct business growth.
- Executed 500+ outbound calls weekly, resulting in 25% increase in total sales volume.
- Implemented CRM strategy to automate lead management, enhancing lead tracking and reporting accuracy.
- Coached and supervised team members on advanced sales protocols, improving overall team closing rates.
Sales Representative
Universal Coin and Bullion
Beaumont, TX
01.1994 - 03.1999
- Developed new business pipelines through lead generation, cold calling, and direct marketing channels, enhancing customer acquisition.
- Built new business pipelines through lead generation, cold calling, and direct marketing channels.
- Tracked call data in sales management software and resolved customer issues promptly.
New Car Sales Representative
Jim Carr Nissan and Marine
Port Arthur, TX
01.1989 - 01.1994
- Presented vehicle features and conducted test drives, enhancing customer experience and facilitating informed purchasing decisions.
- Handled contract documentation, vehicle registrations, and pre-delivery quality checks to ensure seamless delivery and customer satisfaction.
- Managed contract documentation and vehicle registrations to ensure compliance.
Education
Bachelor of Science - Marketing Minor Real Estate
Lamar University
Beaumont, TX 02.1994 - 01.1998
Nederland High School
Nederland, TXSkills
- CRM Pipeline Automation
- Sales leadership
- Operational management
- Business development
- Customer retention
- High-ticket closing
- Cold calling
- Supply Chain Management
- Operational Risk Management
- Strategic planning
- Decision-making
- Performance evaluation
- Team Development
- Budget Management
Timeline
Director of operations
American Gold & Bullion LLC
07.2023 - Current
Account Executive
GMR Gold
02.2021 - 07.2023
Lead Inside Sales Representative
US Gold Bureau
01.2010 - 08.2015
Real Estate Sales Agent & Trade Specialist
Real Estate & Specialized Trade Services
11.2005 - 12.2009
Sales Manager
U.S. Money Reserve
04.1999 - 10.2005
Bachelor of Science - Marketing Minor Real Estate
Lamar University
02.1994 - 01.1998
Sales Representative
Universal Coin and Bullion
01.1994 - 03.1999
New Car Sales Representative
Jim Carr Nissan and Marine
01.1989 - 01.1994
Nederland High School