Richard Souza
Belle
Summary
Dedicated CDL Class B Operator committed to passenger safety and efficient operations. Proven leadership as a team lead, enhancing team performance and compliance with safety protocols. Strong communication skills and ability to manage challenging situations ensure a secure and reliable transportation environment.
Overview
5
5
years of professional experience
Work History
Bus Operator
Kanawha County Schools
Charleston
01.2021 - Current
- Monitored traffic conditions and ensured passenger safety.
- Enforced conduct and safety rules to maintain a secure environment.
- Responded to emergency and non-emergency situations.
- Assisted students of all ages with safe loading and unloading procedures.
Guest Advocate
Target
Charleston
07.2024 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balancing.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to enhance store operations and customer experience.
Front End Cashier
Dollar Power
Kearny
10.2022 - 01.2023
- Delivered friendly customer service while efficiently processing transactions.
- Coordinated deliveries and processed new shipments to ensure timely restocking.
- Resolved store issues and implemented preventive measures for future occurrences.
Front End Coordinator
Marshalls
Kearny
03.2022 - 10.2022
- Delivered expert customer service by addressing inquiries and resolving complaints from associates and customers.
- Coordinated employee schedules to maintain optimal coverage for operations.
- Provide translation and store announcements in the languages listed.
Men's Department Coordinator
T.J.Maxx
Ashland
01.2022 - 03.2022
- Delivered customer service while merchandising, organizing, and maintaining department appearance.
- Educated customers on upcoming sales events and promotions to enhance shopping experience.
- Process cash, check, and credit card applications advertised by the company.
Men's Department Coordinator
Marshalls
Charleston
10.2021 - 01.2022
- Modeled exceptional customer service to enhance customer satisfaction.
- Promoted credit and loyalty programs to increase customer retention.
- Updated store displays weekly to showcase new fashion items.
- Ensures adherence to all labor laws, policies, and procedures.
Team Member
Tractor Supply
Belle
03.2021 - 10.2021
- Greeted customers warmly as they entered and exited the store, enhancing their shopping experience.
- Maintained clean and organized work area, meeting safety standards and contributing to a safe shopping environment.
- Operated cash register and computer, following cash handling procedures established by Tractor Supply Company.
Education
High School Diploma -
Kearny High School
Kearny, NJ10-2015
Skills
- Customer service excellence
- Safety protocol adherence
- Pressure management
- Multitasking ability
- Team collaboration
- Effective communication
- Computer proficiency
- Quick learning
References
References available upon request
Languages
- Portuguese
- Spanish
- English
Timeline
Guest Advocate
Target
07.2024 - 02.2025
Front End Cashier
Dollar Power
10.2022 - 01.2023
Front End Coordinator
Marshalls
03.2022 - 10.2022
Men's Department Coordinator
T.J.Maxx
01.2022 - 03.2022
Men's Department Coordinator
Marshalls
10.2021 - 01.2022
Team Member
Tractor Supply
03.2021 - 10.2021
Bus Operator
Kanawha County Schools
01.2021 - Current
High School Diploma -
Kearny High School