RICHARD SPERLING
Louisburg,NC
Summary
Dynamic Service Manager with a proven track record at Knightdale Tractor, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and employee training. Skilled in managing operations and analyzing service reports, driving continuous improvement in service quality and efficiency. Reliable and dedicated to fostering a positive work environment.
Overview
40
40
years of professional experience
Work History
Service Manager
Knightdale Tractor
Knightdale, NC
03.2017 - 04.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Assigned jobs to Mechanics and checked quality of the work performed.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Owner
Rich's Small Engine Repair (Sales and Service)
106 Pine St Spring Hope, North Carolina
01.2008 - 09.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Storekeeper 1st Class
US Navy (Submarines)
Charleston, SC
08.1980 - 09.1996
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Responsible for 10 million dollar budget per year to keep the submarine ready for deployment at all times.
- Instructor teaching approximately 25 students a week for 4 years.
- Retired with honors.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
Education
Nottingham High School
Hamilton Twsp, New JerseySkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
Accomplishments
Received 4 Navy Achievement awards for Performance of duties while in the Navy.
Awarded Sailor of the quarter many times during my career.
Timeline
Service Manager
Knightdale Tractor
03.2017 - 04.2020
Owner
Rich's Small Engine Repair (Sales and Service)
01.2008 - 09.2014
Storekeeper 1st Class
US Navy (Submarines)
08.1980 - 09.1996
Nottingham High School