Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RICHARD SPERLING

Louisburg,NC

Summary

Dynamic Service Manager with a proven track record at Knightdale Tractor, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and employee training. Skilled in managing operations and analyzing service reports, driving continuous improvement in service quality and efficiency. Reliable and dedicated to fostering a positive work environment.

Overview

40
40
years of professional experience

Work History

Service Manager

Knightdale Tractor
03.2017 - 04.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Assigned jobs to Mechanics and checked quality of the work performed.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Owner

Rich's Small Engine Repair (Sales and Service)
01.2008 - 09.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Storekeeper 1st Class

US Navy (Submarines)
08.1980 - 09.1996
  • Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
  • Received product shipments and organized in stockroom storage area.
  • Responsible for 10 million dollar budget per year to keep the submarine ready for deployment at all times.
  • Instructor teaching approximately 25 students a week for 4 years.
  • Retired with honors.
  • Maintained a safe working environment with strict adherence to safety protocols and guidelines.

Education

Nottingham High School
Hamilton Twsp, New Jersey

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development

Accomplishments

Received 4 Navy Achievement awards for Performance of duties while in the Navy.

Awarded Sailor of the quarter many times during my career.

Timeline

Service Manager

Knightdale Tractor
03.2017 - 04.2020

Owner

Rich's Small Engine Repair (Sales and Service)
01.2008 - 09.2014

Storekeeper 1st Class

US Navy (Submarines)
08.1980 - 09.1996

Nottingham High School

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RICHARD SPERLING