Richard Suarato
Customer Service Representative
Lindenhurst,NY
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Petro Oil
Plainview, NY
10.2008 - 04.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
TELECONFERENCE SPECIALIST
AT&T
Huntington, NY
04.1980 - 08.2005
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
Bachelor of Science - Health Administration
ST FRANCIS COLLEGE
Brooklyn, NY 09.1970 - 12.1975
Skills
Complaint resolution
Timeline
Customer Service Representative
Petro Oil
10.2008 - 04.2015
TELECONFERENCE SPECIALIST
AT&T
04.1980 - 08.2005
Bachelor of Science - Health Administration
ST FRANCIS COLLEGE
09.1970 - 12.1975