Richard Sullivan
Boscawen,NH
Summary
Personable Housing Manager committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Manchester, Concord, Lebanon and Claremont NH. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
32
32
years of professional experience
Work History
Housing Manager
Renew Recovery Homes
09.2023 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness [Number]%.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated professional networks by engaging in professional, industry and government organizations.
- Communicated effectively with owners, residents, and on-site associates.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
- Kept properties in compliance with local, state, and federal regulations.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
- Tracked and monitored rental payments for [Number] clients using [Software].
- Maintained a high occupancy rate through efficient marketing strategies and thorough applicant screenings.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented energy-saving initiatives for reduced utility costs and environmental impact.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Coordinated appointments to show marketed properties.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Planned special events such as lotteries, dedications and project tours.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Lead Recovery Coach
Head Rest
06.2023 - Current
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Planned appropriate treatment and discharge schedules to maximize success.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Gathered information about useful resources and helped coordinate referrals.
- Signposted additional support services, including housing, employment and childcare assistance.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Regional Housing Manager Hope 2 Freedom
Hope 2 Freedom Shawn Cannizzaro
11.2022 - 09.2023
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
- Maintained database of housing resources, landlords and management companies.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Stayed informed about industry trends through ongoing professional development opportunities.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented energy-saving initiatives for reduced utility costs and environmental impact.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
- Planned special events such as lotteries, dedications and project tours.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Kept properties in compliance with local, state, and federal regulations.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
Building Property Manager /Senior Residential Supervisor
Harbor Care
03.2012 - 01.2016
- Planned special events such as lotteries, dedications and project tours.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Proven ability to develop and implement creative solutions to complex problems.
General Manager
Westville Motors
06.2000 - 03.2003
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Formulated policies and procedures to streamline operations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Sales Associate
Interstate Used Cars
05.1995 - 03.2000
- Used in-store system to locate inventory and place special orders for customers.
- Built relationships with customers to encourage repeat business.
- Developed strong rapport with customers and created positive impression of business.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
US Marine Corp 3531 School Manager/ Instructor
USMC
10.1991 - 10.1995
- Formulated and implemented school safety and security policies.
- Allocated school budgets and solicited additional funding from grant programs with well-written applications.
- Enhanced student experience by collaborating with faculty to develop engaging academic programs.
- Promoted a positive school culture by emphasizing respect, responsibility, and collaboration among students and staff members alike.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
- Managed budgets and resources for educational programs.
- Communicated with parents to encourage active parental participation in education.
- Maintained accreditation status by meeting requirements set forth by relevant accrediting bodies.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Oversaw staff recruitment, training, and performance evaluations, fostering a productive work environment.
- Championed professional development initiatives for faculty, promoting continuous growth and improvement in teaching practices.
- Coordinated retrieval and distribution of student records from other schools and institutions.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
Education
CRSW Training SOS CRSW Bootcamp And Co-occurring - Recovery Peer Support / Recovery Coach
SOS
Rochester NH05.2023
Certificate Course - Overcoming Objections/ Closing A Sale
Tom Hopkins Master The Art of Closing
Andover Ma06.2005
Certificate of Completion - Organizational Leadership
Cannon Total Quality of Leadership Course
Camp Johnson, Jacksonville NC.03.1994
High School Diploma -
Timberlane Regional High School
Plaistow, NH06.1991
Skills
- Knowledge of building codes
- Clear Communication
- Building operations
- Preparing property agreements
- Maintenance Oversight
- Complaints Investigation
- Customer service-focused
- Codes Compliance
- Property tours and inspections
- Video Surveillance
- Property Management
- Staff Training
- Sales and Marketing
- Performance Assessment
- Personnel Management
- Temporary housing
2 Years of work in Recovery field
I have spent the last two years working in Recovery Managing recovery homes, Building and teaching curriculum and working with other treatment centers, community corrections, Grafton County Jail, Sullivan County Jail and Trails Program along with Federal County and state corrections.
Timeline
Housing Manager
Renew Recovery Homes
09.2023 - Current
Lead Recovery Coach
Head Rest
06.2023 - Current
Regional Housing Manager Hope 2 Freedom
Hope 2 Freedom Shawn Cannizzaro
11.2022 - 09.2023
Building Property Manager /Senior Residential Supervisor
Harbor Care
03.2012 - 01.2016
General Manager
Westville Motors
06.2000 - 03.2003
Sales Associate
Interstate Used Cars
05.1995 - 03.2000
US Marine Corp 3531 School Manager/ Instructor
USMC
10.1991 - 10.1995
CRSW Training SOS CRSW Bootcamp And Co-occurring - Recovery Peer Support / Recovery Coach
SOS
Certificate Course - Overcoming Objections/ Closing A Sale
Tom Hopkins Master The Art of Closing
Certificate of Completion - Organizational Leadership
Cannon Total Quality of Leadership Course
High School Diploma -
Timberlane Regional High School
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