Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Thurman

Springville,UT

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Talented in developing techniques to increase profits by managing inventory, ordering stock that customers prefer and overseeing display standards. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction.

Overview

17
17
years of professional experience

Work History

Merchandising Manager

Lowes Home Improvment
04.2023 - Current
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Optimized store displays and appearance via strategic merchandising.
  • Organized meetings for up to 16 staff members to discuss upcoming promotions, key strategies, and tasks.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Recreation Supervisor

Springville City
10.2007 - 08.2022
  • Evaluated programs and services, identified community needs and recommended new offerings to maximize ongoing success and participation.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
  • Helped recruit, hire and train department employees.
  • Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
  • Monitored and controlled expenses according to budgetary guidelines.
  • Assigned work to team members and evaluated performance against standards.
  • Implemented and supervised wide variety of fun and fitness-driven activities which could be enjoyed by children aged 4 to 18.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Researched, planned, and organized mentally stimulating activities for individuals between ages of 4 and 40.
  • Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
  • Established a positive work environment by fostering open communication among staff members and promoting teamwork in daily operations.
  • Collaborated with local organizations to create partnerships that enhanced the quality of recreation services offered.
  • Increased participant satisfaction by planning and implementing engaging recreational activities for various age groups.
  • Established a comprehensive volunteer program, recruiting and training community members to assist in various aspects of recreation services, expanding overall capacity and resources.
  • Improved accessibility for individuals with disabilities through proactive modifications in programming and facility design elements based on ADA guidelines.
  • Enforced safety procedures and protocols among staff and students to maximize safety.
  • Developed comprehensive program schedules, addressing diverse interests and skill levels among participants.
  • Managed budgets effectively, ensuring efficient allocation of resources for programs and events.
  • Resolved conflicts between youngsters using effective communication and negotiation skills.
  • Coordinated special events successfully, attracting large crowds from the community to participate in recreational activities.
  • Developed positive and productive relationships with kids, parents and staff.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Researched, planned and organized fun, entertaining activities for youths between ages of [Number] and [Number].

Education

Bachelor of Science - Environmental Management

Utah Valley University
Orem, UT
08.2026

Associate of Science - Health Sciences

BYU
06.2004

Skills

  • Team Management
  • Critical Thinking
  • People Skills
  • Friendly, Positive Attitude
  • Customer Service
  • Team Building
  • Active Listening
  • Problem Resolution
  • Training & Development
  • Conflict Resolution

Timeline

Merchandising Manager

Lowes Home Improvment
04.2023 - Current

Recreation Supervisor

Springville City
10.2007 - 08.2022

Bachelor of Science - Environmental Management

Utah Valley University

Associate of Science - Health Sciences

BYU
Richard Thurman