Richard Toye
Knoxville,TN
Summary
Results-driven professional known for high standards and commitment to achieving goals. Extensive experience in managing and growing client portfolios while ensuring optimal team collaboration. Recognized for adaptability and fostering positive, results-oriented environment. Proficient in strategic account management and client relations.
Overview
12
12
years of professional experience
Work History
SR. Account Executive – Mid-Market
GOTO CONNECT
01.2022 - 03.2026
- Spearheaded strategic sales initiatives to drive client acquisition and retention efforts.
- Cultivated and sustained strategic relationships with key accounts to enhance customer loyalty.
- Facilitated collaboration among cross-functional teams to ensure product offerings met client needs and aligned with market trends.
- Guided junior account executives to enhance professional skills and elevate team performance.
- Delivered customized solutions to clients, effectively addressing unique challenges and requirements.
- Leveraged CRM tools to oversee client information and monitor account progress.
- Cultivated strong client relationships to enhance account retention and ensure prompt resolution of needs.
- Executed contract negotiations to optimize profit margins while ensuring competitive pricing for clients.
- Facilitated collaboration among cross-functional teams to ensure timely product and service delivery.
- Executed cold calls to prospects, articulating partnership benefits while embodying company values.
- Executed sales strategies that consistently surpassed quarterly revenue targets.
SR. Cloud Success Account Manager
INGRAM MICRO
01.2016 - 01.2022
- Conducted regular account reviews, identifying opportunities for upselling and cross-selling services.
- Analyzed market trends to inform strategic decision-making and service offerings development.
- Led cross-functional teams in executing initiatives that improved operational efficiency and client outcomes.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Territory Manager
FUNK LAWN CARE
01.2014 - 01.2016
- Developed and implemented territory management strategies to enhance service delivery and customer satisfaction.
- Coordinated sales efforts with local teams to optimize market penetration and achieve revenue targets.
- Monitored competitive landscape to inform strategic decision-making and adjust marketing approaches accordingly.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Attended trade shows and industry events to promote company products and services.
Education
A.A.S. - Business Administration
Niagara County Community College
Sanborn, NY01.2007
Business Management curriculum
Niagara University
Lewiston, NY01.2005
Skills
- Client relationship management
- Relationship building
- Team collaboration
- Sales quota achievement
- Account management
- Pipeline management
Timeline
SR. Account Executive – Mid-Market
GOTO CONNECT
01.2022 - 03.2026
SR. Cloud Success Account Manager
INGRAM MICRO
01.2016 - 01.2022
Territory Manager
FUNK LAWN CARE
01.2014 - 01.2016
A.A.S. - Business Administration
Niagara County Community College
Business Management curriculum
Niagara University