Richard URSO

• Directed cooperative purchasing strategy to strengthen dealer buying power and supplier alignment.
• Evaluated procurement performance and implemented process improvements across purchasing workflows.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
• Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
• Supported project management team for optimal performance.
• Reduced operational costs through strategic cost management initiatives.

• Directed daily auto repair operations, prioritizing workflow, scheduling, and customer service standards
• Supervised diagnostic inspections, repair approvals, and quality control for completed vehicle work
• Managed parts procurement, vendor communication, and inventory tracking to support timely repairs
• Oversaw technician assignments, workload distribution, and shop productivity improvements
• Implemented service processes that improved estimate accuracy, repair consistency, and turnaround efficiency
• Maintained compliance with safety procedures, equipment maintenance, and operational recordkeeping

Earned an Associate Degree in Aviation Technology and received PowerPlant and Airframe licenses.

Earned a Bachelor's Degree in Business Management.

Graduated with a 3.69 grade point average