Ihomaris Torres
Kissimmee,FL
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Olive Garden
Kissimmee, FL
08.2020 - Current
- Led daily operations to ensure exceptional customer service and dining experience.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Implemented inventory management practices to reduce waste and optimize supply chain processes.
- Developed staff schedules to maintain appropriate labor levels during peak hours.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Food and Beverage Cashier
Walt Disney World Resort
Orlando, FL
01.2018 - 03.2020
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash handling and reconciliation procedures daily.
- Provided exceptional customer service, enhancing guest experiences in dining venues.
- Collaborated with team members to ensure smooth food service operations.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
Education
High School Diploma -
Hartford Public High School
Hartford, CT06-2007
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Organization and prioritization
- Staff scheduling
- Supervisory skills
- Performance improvement
- Pre-shift walk-through
- Recipes and menu planning
- Purchasing and cost control
- Labor and food cost control
Certification
- Licensed cna - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Olive Garden
08.2020 - Current
Food and Beverage Cashier
Walt Disney World Resort
01.2018 - 03.2020
High School Diploma -
Hartford Public High School