Summary
Overview
Work History
Education
Skills
Timeline
Richard Villanueva

Richard Villanueva

Tucson,AZ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am also fluent in Spanish.

Overview

35
35
years of professional experience

Work History

Assistant Manager

Family Dollar
Tucson, AZ
06.2022 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.

Dispatcher/Manager

Adco equipment/ United Rentals
City Of Industry, CA
07.1995 - 05.2004
  • Created and maintained daily, weekly, and monthly reports of all dispatching activities.
  • Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
  • Organized routes for drivers to maximize efficiency.
  • Ensured that all vehicles met DOT standards for safety inspections.
  • Coordinated communication between warehouse personnel, customers, and drivers via phone or radio transmissions.
  • Resolved customer complaints regarding shipment delays or damages promptly.
  • Provided timely updates to customers about their orders or deliveries.
  • Verified that all freight was properly documented before loading onto trucks.
  • Maintained compliance with local laws related to transportation regulations.
  • Utilized GPS systems to track vehicle locations in real time.
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Delivered high-quality customer service to approximately [Number] customers per day.
  • Employed and trained [Number] new recruits according to established guidelines to improve efficiency and productivity.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Promoted safe work activities by conducting safety audits and attending company safety meetings.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Prepared daily work and run schedules.
  • Documented services performed, operations information and dispatch details in system.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Received or prepared work orders.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Relayed work orders and information between work crews, supervisors and field personnel.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

General Manager

U-Haul International
Pasadena, CA
02.1989 - 07.1995
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented campaigns and promotions to help with developing goods and services.

Education

GED -

Monrovia High School, Monrovia, CA
02-2019

Skills

  • Operations Management
  • Recruiting and interviewing
  • Employee Scheduling
  • Team motivation
  • Money Handling
  • Product branding
  • Customer Relations
  • Staff Supervision
  • Customer rapport
  • Policy Enforcement
  • Employee engagement
  • Employee Performance Evaluations

Timeline

Assistant Manager - Family Dollar
06.2022 - Current
Dispatcher/Manager - Adco equipment/ United Rentals
07.1995 - 05.2004
General Manager - U-Haul International
02.1989 - 07.1995
Monrovia High School - GED,

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Richard Villanueva