Richard Walker
Mobile,AL
Summary
Reliable and highly knowledgeable DMS Software Trainer, Implementation Specialist, and Fixed Operations SME with over 25 years of DMS software support and training experience and 15 years in dealership Fixed Operations. Skilled in leading implementations, training dealership personnel, collaborating with product teams, and improving operational efficiency through best practices and effective software utilization.
Training professional prepared to design and deliver impactful training programs that drive organizational success. Proven track record in creating engaging content and facilitating dynamic workshops that align with company objectives. Known for fostering collaborative team environment and adapting to evolving business needs.
Overview
40
40
years of professional experience
Work History
Training Specialist & Fixed Operations SME
Dominion DMS (VUE)
Mobile, AL, USA
07.2000 - 04.2026
- Served as a Subject Matter Expert for Fixed Operations, collaborating with Product Managers and developers to ensure product usability.
- Led new dealership implementations, including planning, configuration, training, and go-live support.
- Partnered with Dealer Success Managers to resolve escalated dealer concerns and ensure long-term satisfaction.
- Trained dealership personnel on new DMS software, updates, and best practices across Service, Parts, and Accounting.
- Designed and delivered training programs for new hires and existing employees.
- Created and presented product demonstrations and training presentations.
- Wrote, edited, and maintained training materials including manuals, handouts, and certification content.
- Used AI (Copilot) to create Help Articles, training materials, quizzes and report documentation.
- Used SQL to correct and / or manipulate data.
- Developed and administered new-hire and cross-training certification programs for internal employees.
Parts Manager
Various Automotive Dealerships
11.1985 - 07.2000
- Managed daily operations of dealership Parts Departments, including staffing, training, and performance oversight.
- Increased parts sales and profitability through strategic inventory management and customer service initiatives.
- Reduced parts obsolescence through improved forecasting, vendor relations, and process optimization.
Education
Associate Degree - Computer Programming
Southeast College of Technology
Mobile, AL01-1989
High School Diploma - undefined
Shaw High School
Mobile, AL01-1982
Skills
- DMS Training & Support
- Fixed Operations Expertise
- Implementation Leadership
- Customer Service & Dealer Relations
- Training Program Development
- Cross-Functional Collaboration
- Problem Solving
- Team Building
- Technical Documentation
- Instructional Design
- Learning management systems
- E-learning platforms
- Training program development
- Training program design
Timeline
Training Specialist & Fixed Operations SME
Dominion DMS (VUE)
07.2000 - 04.2026
Parts Manager
Various Automotive Dealerships
11.1985 - 07.2000
High School Diploma - undefined
Shaw High School
Associate Degree - Computer Programming
Southeast College of Technology