Richard Walters
South Chesterfield,VA
Summary
Motivated, Results Driven Business Owner with 20+ years of experience in the Flooring and Customer Service Industries. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to efficient conflict resolution and excellent services with an unique positivity in any situation. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Proven track record of thinking quickly to answer questions in high-pressure situations. Hardworking and passionate with strong organizational skills. Ready to tackle new challenges and build success with exciting organization.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Self-Employed
South Chesterfield, VA
07.2021 - Current
Established Sub Contractor.
Review 100+ Floor Plans and Refigure as requested by Customer or Flooring Specialist on Daily Basis.
Ensure Manufacturer Specifications are addressed and adhered to.
Train and advise other Sub Contractors as needed.
Refigure Manager
Legacy Flooring, LLC
Raleigh, NC
04.2014 - 05.2021
- Reviewed measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance. - Maintained 100% Customer Satisfaction with forward-thinking strategies focused on addressing Customer needs and resolving concerns.
- Answered constant flow of Customer calls and chats, averaging 50 daily, with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Liaised with Customer and Management Team to better understand customer needs and recommend appropriate solutions.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Education
No Degree - Automotive Mechanics
Rosedale Technical Institute
Pittsburgh, PAHigh School Diploma -
Bethel Park High School
Bethel Park, PA06.1983
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Team Supervision
- Attention to Detail
- Industry Expertise
- Driven and Determined
- Team-Oriented and Cooperative
Timeline
Owner/Operator
Self-Employed
07.2021 - Current
Refigure Manager
Legacy Flooring, LLC
04.2014 - 05.2021
No Degree - Automotive Mechanics
Rosedale Technical Institute
High School Diploma -
Bethel Park High School
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