Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Richard Weinerman

Richard Weinerman

Burnsville,MN

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

15
15
years of professional experience

Work History

Student Loan Advisor 2

Nelnet Student Loan Services
Eagan, MN
09.2018 - 08.2023
  • Received and posted payments to loan accounts.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Identified valuable solutions for customers with credit problems.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

Alarm Dispatcher

Vivint Home Security
Eagan, MN
08.2017 - 07.2018
  • Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Inbound Sales Representative

Stauer
Burnsville, MN
03.2016 - 07.2017
  • Closed sales by building rapport and overcoming objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Presented sales pitches to clients with basic needs.

Senior Credit Collections Analyst

Weinerman & Associates
Eagan, MN
12.2008 - 01.2015
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Advised delinquent customers on strategies for debt repayment.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.

Education

Some College (No Degree) - Mental Health

Catonsville Community College
Baltimore, MD

Skills

  • Customer Relations
  • Payment Schedule Computation
  • Loan File Review
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Verbal and Written Communication
  • Calm and Professional Under Pressure

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Student Loan Advisor 2

Nelnet Student Loan Services
09.2018 - 08.2023

Alarm Dispatcher

Vivint Home Security
08.2017 - 07.2018

Inbound Sales Representative

Stauer
03.2016 - 07.2017

Senior Credit Collections Analyst

Weinerman & Associates
12.2008 - 01.2015

Some College (No Degree) - Mental Health

Catonsville Community College

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Richard Weinerman