Richard Willis
Martinez,CA
Summary
Dynamic Retail Store Manager with a proven track record at Mattress Barn, excelling in inventory management and customer service. Enhanced customer satisfaction through tailored product recommendations and efficient operations. Skilled in sales forecasting and staff training, driving team performance and ensuring financial integrity in all transactions.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Mattress Barn
Fairfield, California
05.2012 - 01.2025
- Partnered with factory representatives to guarantee accuracy in product shipments received.
- Assisted customers in selecting mattresses and bedroom furniture tailored to their needs, enhancing customer satisfaction.
- Processed payments and invoices accurately, maintaining financial integrity and customer trust.
- Facilitated customer inquiries and scheduled deliveries, ensuring seamless service and efficient operations.
Education
Associate of Arts - Business Administration
Southern Oregon University
Ashland, ORSkills
- Inventory management
- Sales forecasting
- Visual merchandising
- Customer service
- Payment processing
- Staff training
- Product knowledge
Timeline
Retail Store Manager
Mattress Barn
05.2012 - 01.2025
Associate of Arts - Business Administration
Southern Oregon University
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