Richard Wilson
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users. Seeking a position where I can grow and develop while giving my all to an employer. I am wheelchair bound, but I believe the challenge drives me to work harder no matter what the task at hand may be.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Jason Barry Golf
02.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Real Reasonable Courier Service
10.2011 - 04.2017
- Compiled customer feedback and recommended service delivery improvements to management
- Described services to customers, thoroughly explaining details and care of merchandise
- Entered customer interaction details in Excel to track requests, document problems and record solutions offered
- Responded to customer requests for services and company information
- Assisted customers with setting alteration appointments, shipping and special order requests
- Answered customer telephone calls promptly and in appropriate manner.
Market Research Interviewer
Mathematica Policy Research
05.2009 - 10.2011
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Evaluated source documents to locate information needed for each data entry field
- Sent completed entries to managers for evaluation and final approval
- Scanned documents and saved in database to keep records of essential organizational information
- Entered client information into databases quickly and with minimal errors
- Verified accuracy and validity of data entered in databases.
Education
High School Diploma -
Princeton High School
Princeton, NJHigh School Diploma -
Mercer County Vocational School
West Windsor, NJAssociate of Applied Science - Network Systems Administration
DeVry University
Alpharetta, GA08.2022
Skills
- Customer service
- Client account management
- Route dispatch
- Order fulfillment
- Good listening skills
- Computer proficient
- Money handling abilities
- Quick learner
- MS Office proficiency
- Data entry
- Professional telephone demeanor
Timeline
Assistant Manager
Jason Barry Golf
02.2017 - Current
Customer Service Representative
Real Reasonable Courier Service
10.2011 - 04.2017
Market Research Interviewer
Mathematica Policy Research
05.2009 - 10.2011
High School Diploma -
Princeton High School
High School Diploma -
Mercer County Vocational School
Associate of Applied Science - Network Systems Administration
DeVry University
Similar Profiles
Laura RedmondLaura Redmond
Child Minder at Joanne Barry, Connor BarryChild Minder at Joanne Barry, Connor Barry
Owen PiersonOwen Pierson
Mover at Jason and Jason RelocationMover at Jason and Jason Relocation
Justin CliftonJustin Clifton
Correctional Officer at Barry County Sheriff OfficeCorrectional Officer at Barry County Sheriff Office
Cherie Ann RojekCherie Ann Rojek
Assistant Manager at KFCAssistant Manager at KFC
Joseph RobinsonJoseph Robinson
Assistant Manager at BetfredAssistant Manager at Betfred