Richard Wolfe
Nixa,MO
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Cox Health
Springfield, MO
12.2012 - Current
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Motivated [Number]-member team to execute exceptional level of service, leading to [Number]% increase in repeat customers.
Assistant Manager
IHOP
Branson , MO
05.2008 - 12.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Shoney's Restaurant
Springfield, MO
02.2005 - 05.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
General Manager
Burger King
Springfield, MO
03.2002 - 04.2005
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Associate of Applied Science - Networking
Ozark Technical Community College
Springfield, MOConstruction Carpentry Certificate -
North Arkansas College
Harrison, AR05.2002
High School Diploma -
Hoonah Pubulic Schools
Hoonah, AK05.1996
Skills
- Food Portion Specification
- Administrative Management
- Credit Card Transaction Processing
- Production and Time Sequencing
Certification
- Safeserv Certified
Timeline
Cafe Supervisor
Cox Health
12.2012 - Current
Assistant Manager
IHOP
05.2008 - 12.2011
Assistant Manager
Shoney's Restaurant
02.2005 - 05.2008
General Manager
Burger King
03.2002 - 04.2005
Associate of Applied Science - Networking
Ozark Technical Community College
Construction Carpentry Certificate -
North Arkansas College
High School Diploma -
Hoonah Pubulic Schools
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