Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Richard Yang

Roanoke,VA

Summary

Dynamic Assistant Manager with a proven track record at Hibachi Grill & Supreme Buffet, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while improving cash handling accuracy. Recognized for fostering a positive work environment that drives repeat business and boosts employee morale.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Hibachi Grill & Supreme Buffet
06.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Barista

Kung Fu Tea
08.2024 - 04.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Electrical Engineering -

Virginia Tech
Blacksburg, VA
05-2029

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Workload management

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Interests

  • Enjoy participating in weight lifting for overall physical and mental well-being
  • Snowboarding
  • Volleyball
  • Ping-Pong
  • Martial Arts
  • Mindfulness Practices

Timeline

Assistant Manager

Hibachi Grill & Supreme Buffet
06.2025 - Current

Barista

Kung Fu Tea
08.2024 - 04.2025

Bachelor of Electrical Engineering -

Virginia Tech

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