Richarda Hughes

• Accurately read and efficiently filling prescription orders and preparing medication for delivery to assisted living facilities using various computer systems and basic math calculations (addition, subtraction, multiplication, division).
• Assisted pharmacist with prescription order Quality assurance (QA) audit corrections.
• Adhered to HIPPA compliance and workplace policies.
• Registered licensed pharmacy technician with the State of Wisconsin.

• Case management by phone in a high-volume call center and in person face to face for applicants and/or recipients of Medical Assistance, Badger Care Plus, Child Care, Food Share, and other economic assistance program benefits utilizing various computer systems to retrieve and enter information accurately including CARES/CWW, Mainframe/KIDS, Forward Healthcare and other databases to determine eligibility.
• Conducted interviews gathering non-financial and financial information, answer general inquiries, performed income maintenance updates and basic math calculations (addition, subtraction, multiplication, division) on client’s case to determine eligibility for programs.
• Reviewed & processed Work Items on case including documents, and applications or renewals.
• Submitted Fraud Prevention/Overpayment Referrals & Out State benefits inquires..
• Assisted with side-by-side job shadowing training for new hires..

• Accurately handled inbound calls in a high-volume call center utilizing various computer databases to retrieve and enter information regarding Health Savings Accounts (HSA) & Flex Savings Accounts (FSA).
• Assisted owners with general inquiries, processed payments via phone and billing issues.
• Understand and explain to clients the benefits and impact of IRS Tax regulations in relationship to their HAS & FSA accounts.

• Accurately handled inbound customer calls in a high-volume call center utilizing various computer databases to retrieve and enter information on customers’ accounts.
• Answered and assisted customers with general inquiries, processed payments via phone, billing issues and troubleshooting issues with online MyAccount.
• Cross sold products and services. Skillfully negotiated to retain customers through positive customer relationship building.
• Processed fraud disputes. Reported suspicious activity and protected customer’s account information to prevent fraud.

• Accurately handled inbound customer calls in a high-volume call center utilizing various computer databases to retrieve and enter information on customers’ credit card accounts.
• Answered and assisted customers with general inquiries, processed payments via phone, billing issues and troubleshooting issues with online shopping.
• Processed fraud disputes. Reported suspicious activity and protected customer’s account information to prevent fraud.

• Accurately handled inbound customer calls in a high-volume call center utilizing various computer databases to retrieve and enter information on customers’ accounts.
• Answered and assisted customers with general inquiries, processed payments via phone, billing issues and troubleshooting service technical issues.
• Cross sold products and services. Skillfully negotiated to retain customers through positive customer relationship building.

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• Accurately handled inbound and outbound calls in a high-volume call center and face to face utilizing various computer databases to retrieve and enter information on customers mortgage account.
• Conducted interviews gathering non-financial and financial information to negotiate and review payment arrangements to help customers cure delinquency on mortgage account.
• Advised and stressed ramifications and possible retention or liquidation options to customers in delinquency or financial crisis.
• Assisted with general inquiries and processing payments via phone and troubleshooting online banking issues.
• Cross sold products and services.
• Reported suspicious activity and protected customer’s account information to prevent fraud.
• Assisted with side-by-side training for new hires.

• Accurately handled inbound and outbound calls in a high-volume call center and face to face utilizing various computer databases to retrieve and enter information on customers mortgage account.
• Conducted interviews gathering non-financial and financial information to negotiate and review payment arrangements to help customers cure delinquency on mortgage account.
• Advised and stressed ramifications and possible retention or liquidation options to customers in delinquency or financial crisis.
• Assisted with general inquiries and processing payments via phone and troubleshooting online banking issues.
• Cross sold products and services.