Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richarde Jones

Garland

Summary

Accomplished in elevating customer satisfaction and streamlining operations, I leveraged my expertise in problem-solving and Microsoft Excel at All Star Home Medical Equipment. By fostering teamwork and employing critical thinking, I significantly enhanced customer relations, embodying adaptability and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Remote Lead CSR

All Star Home Medical Equipment
02.2023 - 02.2025
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Reduced wait times for customers by efficiently managing high call volumes during peak periods.
  • Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.

Team Lead CSR

Spectrum
08.2020 - 01.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.

CSR

H&r Block
01.2021 - 12.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Education

Business Management - Business Administration And Management

Angelo State University
San Angelo, TX
05.2022

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Customer relations
  • Microsoft Excel
  • Computer proficiency
  • Data entry

Timeline

Remote Lead CSR

All Star Home Medical Equipment
02.2023 - 02.2025

CSR

H&r Block
01.2021 - 12.2022

Team Lead CSR

Spectrum
08.2020 - 01.2023

Business Management - Business Administration And Management

Angelo State University
Richarde Jones