Richarde Jones
Garland
Summary
Accomplished in elevating customer satisfaction and streamlining operations, I leveraged my expertise in problem-solving and Microsoft Excel at All Star Home Medical Equipment. By fostering teamwork and employing critical thinking, I significantly enhanced customer relations, embodying adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Remote Lead CSR
All Star Home Medical Equipment
02.2023 - 02.2025
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
Team Lead CSR
Spectrum
08.2020 - 01.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
CSR
H&r Block
01.2021 - 12.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
Business Management - Business Administration And Management
Angelo State University
San Angelo, TX05.2022
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Customer relations
- Microsoft Excel
- Computer proficiency
- Data entry
Timeline
Remote Lead CSR
All Star Home Medical Equipment
02.2023 - 02.2025
CSR
H&r Block
01.2021 - 12.2022
Team Lead CSR
Spectrum
08.2020 - 01.2023
Business Management - Business Administration And Management
Angelo State University
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