Richard F. Leonardo
Syracuse,NY
Summary
Customer Service Representative with 4+ years of work experience handling customer transactions and assisting in department management. Personally wrote weekly department product orders and aided in training new employees. Experience as a warehouse package handler, meeting daily efficiency quotas set by management. Excellent communication and organizational skills. 4+ years of study in computer applications.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Lyncourt Union Free School District
01.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Summer Technology Assistant
Lyncourt Union Free School District
07.2023 - 09.2023
- Configured and updated software and hardware.
- Collaborated with other team members to meet project deadlines.
- Deployed new equipment throughout the building.
- Built and organized computer desks in classrooms.
Cashier and Frozen Customer Service
Wegmans Food Markets
06.2018 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
Package Handler
FedEx
05.2021 - 08.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Education
Bachelor of Arts - Economics
SUNY At Buffalo
Buffalo, NY12.2022
Skills
- Cooperative Attitude
- Educational Feedback
- Stockroom Management
- Work Task Prioritization
- Customer Transactions
- Critical Thinking
- Data Interpretation
- Microsoft Office & Google Drive Programs
- Stata & Matlab
- Solidworks CAD Software
- Communication Tools (Google Hangouts, Skype, Zoom, Webex)
Timeline
Summer Technology Assistant
Lyncourt Union Free School District
07.2023 - 09.2023
Substitute Teacher
Lyncourt Union Free School District
01.2023 - Current
Package Handler
FedEx
05.2021 - 08.2021
Cashier and Frozen Customer Service
Wegmans Food Markets
06.2018 - 07.2022
Bachelor of Arts - Economics
SUNY At Buffalo
Similar Profiles
Marissa ZgardzinskiMarissa Zgardzinski
Art Teacher at Lyncourt Union Free SchoolArt Teacher at Lyncourt Union Free School
AMBER MENDISAMBER MENDIS
5th Grade Elementary School Teacher at South Huntington Union Free School District – Birchwood Intermediate School5th Grade Elementary School Teacher at South Huntington Union Free School District – Birchwood Intermediate School
VICTORIA A. LOREVICTORIA A. LORE
English Language Arts Teacher at Uniondale High School, Uniondale Union Free School District, NYEnglish Language Arts Teacher at Uniondale High School, Uniondale Union Free School District, NY
Joshua KellyJoshua Kelly
Food Runner/Expo at Descanso RestaurantFood Runner/Expo at Descanso Restaurant
Lauren SouleLauren Soule
Area Operations Manager at AmazonArea Operations Manager at Amazon