Richard Giguere
Niantic,CT
Summary
Patient-focused Licensed Nursing Home Administrator offering a background as a Director of Nursing in driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance, and developing continued care plans. Kind and personable professional with 14 years of experience in the healthcare industry. Skilled at improving processes, maximizing team productivity, and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations, and accreditation requirements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrator
Civita Care Center at Bayview
05.2026 - Current
- Managed daily administrative operations to ensure efficient workflow and support for staff and residents.
- Directed compliance with state and federal regulations to ensure quality care and operational excellence.
- Implemented strategic initiatives to enhance resident satisfaction and improve overall facility performance.
- Managed financial operations, including budgeting and resource allocation, to meet organizational goals effectively.
- Led interdisciplinary teams to develop customized care plans tailored to individual resident needs and preferences.
- Oversaw quality assurance processes, driving continuous improvement in healthcare standards within the facility.
- Fostered relationships with families and community stakeholders to promote transparency and build trust in services provided.
- Analyzed operational data to identify trends, leading strategic decision-making for future enhancements in service delivery.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Regional Director of Nursing / Regional Clinical Support
ICare Heath Network
Manchester, CT
01.2024 - 04.2026
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Assessed 5 Star and Quality Measure metrics and adjusted operational plans to uphold quality standards.
- Identified new areas of scientific research and provided internal training.
- On-boarding of newly hired directors of nurses in regional buildings.
- Clinical support of regional buildings during outbreaks, survey/complaint process.
- Assist with implementation of new electronic medical records system and development of tools to facilitate incorporation into existing systems.
Senior Director of Nursing / Regional Clinical Support
Bride Brook Health & Rehab
Niantic, CT
06.2018 - 01.2024
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Assessed 5 Star and Quality Measure metrics and adjusted operational plans to uphold quality standards.
- Identified new areas of scientific research and provided internal training.
- On-boarding of newly hired directors of nurses in regional buildings.
- Clinical support of regional buildings during outbreaks, survey/complaint process.
Assistant Director of Nursing
Bride Brook Health & Rehab
Niantic, CT
03.2015 - 06.2018
- Established and monitored infection control programs to provide a safe, sanitary environment to prevent transmission of disease and infection.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Nurse
Bride Brook Health & Rehab
Niantic, CT
03.2013 - 03.2015
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Evaluated work performance of 89 nursing personnel to determine wage increases and implement discipline.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Education
Long-Term Healthcare Management -
University of Connecticut
Storrs, CT05-2024
Master of Science - Nursing
University of Hartford
West Hartford, CT05-2022
Bachelor of Science - Nursing
University of Hartford
West Hartford, CT05-2020
Associate of Science - Nursing
Three Rivers Community College
Norwich, CT12-2012
Skills
- Process Implementation
- Risk Management
- Budget Planning
- Clinical Quality Program Standards
- Policy and Program Development
- Human Resources Management
- Nursing Operations Management
- Medicare Compliance
- Interdepartmental Functions Coordination
- Customer service
Accomplishments
- Achieved ACHA Bronze Award for Facility in 2020
- Achieved CEO Round Table Award in 2020 for outstanding leadership.
- Successful implemented new Medicare Reimbursement model with highest overall rate (>$700) in organization of over 120 buildings
- Achieved highest Covid-19 vaccination rates in staff and residents (100%) in organization.
- Achieved deficiency free surveys 2 years in a row and helped maintain 5-star CMS rating.
- Designed a new staffing model to help mitigate hiring difficulties.
Affiliations
- ICNC - Infection Control Nurses of CT (Vice-President of Board)
- NADONA - Member 2021
- Sigma Theta Tau International - Honor Society of Nursing - Member 2019
Certification
- Wound Care Certified - 2014 - present.
- Infection Control Nurse Certified - 2015 – present
- RN Licensure - 2012 - present.
- NHA License 2025 - present
Timeline
Administrator
Civita Care Center at Bayview
05.2026 - Current
Regional Director of Nursing / Regional Clinical Support
ICare Heath Network
01.2024 - 04.2026
Senior Director of Nursing / Regional Clinical Support
Bride Brook Health & Rehab
06.2018 - 01.2024
Assistant Director of Nursing
Bride Brook Health & Rehab
03.2015 - 06.2018
Nurse
Bride Brook Health & Rehab
03.2013 - 03.2015
Master of Science - Nursing
University of Hartford
Bachelor of Science - Nursing
University of Hartford
Associate of Science - Nursing
Three Rivers Community College
Long-Term Healthcare Management -
University of Connecticut