Richard J Wilber
Pittsburgh,PA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
31
31
years of professional experience
Work History
General Manager
Rohrich Honda
Pittsburgh, PA
03.2011 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed service and sales strategies to improve retention and revenue.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
Chief Pilot
Quest Diagnostics
Reading, PA
03.1993 - 09.2008
- Ensured that pilot qualifications met or exceeded FAA requirements.
- Assisted in the development of standard operating procedures manuals used by both ground personnel and flight crews.
- Managed the selection, training, evaluation and development of new pilots in accordance with company policies.
- Coordinated the scheduling of flights and assigned crews based on operational needs.
- Maintained a high level of expertise in all areas of aviation through continued study and research.
Education
Airline Transport Pilot - Aviation
Flight Safety
Moonachie, NJSkills
- Business Development
- Schedule Management
- Loss Prevention
- Quality Management
- Customer Retention
- Customer Relationship Management
- Staff Supervision
- Sales
- Sales Analysis
- Staff Development
- Sound Judgment
- Operations Management
- Communication Skills
References
References available upon request.
Timeline
General Manager
Rohrich Honda
03.2011 - Current
Chief Pilot
Quest Diagnostics
03.1993 - 09.2008
Airline Transport Pilot - Aviation
Flight Safety
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