Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RICHARD LANCE SHATLEY

Sparta,NC

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

30
30
years of professional experience

Work History

Owner/operator

Shatle Auto Detailing
Sparta, NC
01.2018 - Current
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Shined vehicle windows and windshields to remove water spots.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Provided mobile detailing services to clients at places of employment.
  • Performed paint correction and sealant using buffing equipment

Project Coordinator

Lowes Home Improvment
North Wilkesboro, NC
07.2017 - 12.2018
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Responded to requests for information on materials to inquiring parties.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Created job files for each project and maintained current data in each file.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Managed competing demands and professionally adapted to frequent change, delays andunexpected events.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.

Owner/Operator

Shatley Auto Detailing
Sparta, NC
03.2009 - 07.2017
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Shined vehicle windows and windshields to remove water spots.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Provided mobile detailing services to clients at places of employment.
  • Performed paint correction and sealant using buffing equipment

Education

Some College (No Degree) - Business Administration And Management

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Alleghany High School
Sparta, NC
05.1995

Skills

  • Strategic marketing
  • Tactical planning
  • Operations management
  • Contractor negotiations
  • Customer Relations
  • Staff Management
  • Business Development
  • Business administration
  • Negotiation
  • Project Management
  • Budgeting

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Owner/operator

Shatle Auto Detailing
01.2018 - Current

Project Coordinator

Lowes Home Improvment
07.2017 - 12.2018

Owner/Operator

Shatley Auto Detailing
03.2009 - 07.2017

Some College (No Degree) - Business Administration And Management

Central Piedmont Community College

High School Diploma -

Alleghany High School

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RICHARD LANCE SHATLEY