Richard "Rick" Kittridge
Spring,TX
Summary
Accomplished server/bartender, adept in guest engagement and exceptional customer service, enhancing loyalty and repeat business. Skilled in cash handling and training staff, significantly minimizing loss. Demonstrated strong work ethic by efficiently managing high-volume periods, ensuring customer satisfaction and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server /Junior Bartender
Federal American Grill
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Bartender
Morton's Steakhouse
10.2020 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Server/Bartender
The Goose's Acre
03.2017 - 10.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Guest Service Team Leader
Marriott Waterway
11.2003 - 07.2006
- Organized schedules and delegated tasks effectively among team members to ensure optimal coverage during peak hours.
- Handled escalated customer complaints professionally, resulting in satisfactory resolutions for both parties involved.
- Conducted regular trainings to keep staff updated on best practices in guest service delivery.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Setup and breakdown of corporate events.
- Managed 8 employees.
- Food and beverage lead.
- Manage inventory.
Head Bartender
Ristorante Tuscany - Marriott Waterway
11.2003 - 07.2006
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Education
High School Diploma -
The Woodlands High School
The Woodlands, TXSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food safety practices
- Tableside Etiquette
Certification
- TABC certification
- Food handlers certification
- Marriott International Voyage certification
Timeline
Server /Junior Bartender
Federal American Grill
02.2023 - Current
Head Bartender
Morton's Steakhouse
10.2020 - 06.2022
Server/Bartender
The Goose's Acre
03.2017 - 10.2019
Guest Service Team Leader
Marriott Waterway
11.2003 - 07.2006
Head Bartender
Ristorante Tuscany - Marriott Waterway
11.2003 - 07.2006
High School Diploma -
The Woodlands High School
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