Duckens Filsaime
Brentwood,NY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Server
Scarha
03.2022 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Prepared drinks according to standard recipes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders from customers accurately and in a timely manner.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and confirmed complete orders.
- Upheld high standards of sanitation in accordance with health department regulations.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Some College (No Degree) -
Slander Center
HaitiSkills
- Table resetting
- Order delivery practices
- Daily specials memorization
- Hostess support
- Food inspection
- Cash handling
- Food station setup
- Team member support
- Sales expertise
- Buffet setup and takedown
- Performance improvement
- Liquor, wine, and food service
- Order accuracy
- Customer service
- Dish preparation
- Effective customer upselling
- Item promotion
- Menu design
- Table setting arrangements
- Special dietary requirements
Timeline
Server
Scarha
03.2022 - 05.2024
Some College (No Degree) -
Slander Center