Richard W. Wiegand
Richfield,Mn.
Summary
Dynamic security professional with extensive experience at Global Elite Security, excelling in team leadership and security personnel training. Proven track record in enhancing safety protocols and optimizing operations, ensuring a secure environment. Adept at CCTV monitoring and fostering strong team performance, consistently achieving high levels of compliance and customer satisfaction.
Overview
45
45
years of professional experience
Work History
Security Supervisor
Global Elite Security
07.2019 - 04.2025
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Collaborated with management to develop security policies and procedures.
Transportation Security Officer
USA
09.2010 - 05.2019
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Skycap Supervisor
Multiple Contractors
03.1980 - 08.2015
- Developed strong relationships with airline partners, ensuring seamless coordination of skycap services across multiple carriers.
- Improved team performance by conducting regular training sessions on customer service, safety protocols, and equipment usage.
- Championed customer service excellence within the skycap team by modeling best practices and maintaining an unwavering commitment to providing exceptional assistance for travelers.
- Reduced wait times for passengers, optimizing the ticketing and check-in process through close collaboration with airline staff.
- Resolved escalated customer issues quickly and effectively to maintain high levels of satisfaction among travelers.
- Managed inventory control processes for essential supplies such as uniforms, luggage carts, and guest amenities in adherence to budgetary guidelines.
- Streamlined skycap operations for increased efficiency, implementing effective scheduling and task delegation.
- Created, managed and delivered meaningful recognition and individual rewards to boost morale.
Education
Associate of Arts - American History
Normandale Community College
Minneapolis, MN06-1996
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Security screening
Timeline
Security Supervisor
Global Elite Security
07.2019 - 04.2025
Transportation Security Officer
USA
09.2010 - 05.2019
Skycap Supervisor
Multiple Contractors
03.1980 - 08.2015
Associate of Arts - American History
Normandale Community College
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