Richcarnia Louis
Cheyenne
Summary
Detail-oriented Medical Receptionist with strong patient coordination and communication abilities. Managed appointment scheduling and ensured accurate data entry while adapting to various EMR systems. Committed to enhancing patient satisfaction through effective service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Healthcare Support
Naples. FL
01.2024 - 02.2025
- Managed patient check-in process, ensuring efficient appointment scheduling and accurate data entry.
- Coordinated communication between healthcare providers and patients, enhancing service delivery and satisfaction.
- Performed patient check‑in/out, insurance verification, and copay collection.
- - Scheduled appointments and managed multi‑line phone systems.
- - Supported multiple clinics, adapting to different EMR systems and workflows.
- - Assisted patients with forms, referrals, and general questions.
Ensured compliance with HIPAA and clinic protocols.
Med Tech
Promedica
Naples, FL
02.2023 - 01.2024
- Maintained accurate lab documentation and ensured regulatory compliance.
- Managed inventory and supplies to support efficient lab operations.
- Assisted with specimen handling and supported clinical staff.
- Conducted routine diagnostic tests to support patient care and treatment decisions.
- Operated and maintained medical equipment to ensure optimal functionality and safety standards.
Customer Service Representative
Walmart
Naples, FL
09.2022 - 01.2023
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain a clean and organized sales floor.
- Processed transactions accurately using point-of-sale (POS) systems
- .Provided customer support in a high‑volume environment.
- Resolved escalated issues with professionalism and empathy.
Communicated policies and procedures clearly to customers.
Education
High School Diploma -
Naples Highschool
Naples, FLPhlebotomy -
Lorenzo Walker Technical College
Naples, FLSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Certification
- PT - Phlebotomy Technician
Languages
English
Full Professional
Haitian Creole
Full Professional
Spanish
Limited Working
Timeline
Medical Receptionist
Healthcare Support
01.2024 - 02.2025
Med Tech
Promedica
02.2023 - 01.2024
Customer Service Representative
Walmart
09.2022 - 01.2023
High School Diploma -
Naples Highschool
Phlebotomy -
Lorenzo Walker Technical College