Richelle Mewes
Mayville,ND
Summary
With over 20 years of management and administrative experience, I am a highly organized professional who excels in challenging environments. My background includes a demonstrated ability to lead within an administrative capacity, supported by exceptional written and verbal communication skills. I am experienced in managing executive-level communication and handling sensitive information with the highest level of discretion and confidentiality. Furthermore, I possess robust project management skills and a keen understanding of how to prioritize and execute multiple complex projects. I am a detail-oriented individual with strong interpersonal skills, capable of working effectively both independently and as part of a collaborative team. I am confident that my extensive experience and initiative would make me a valuable asset to your organization.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Dr. John Clayburgh, DDS
Grand Forks, ND
2006 - 2011
- Streamlined office operations, enhancing workflow efficiency and reducing response times.
- Managed vendor relationships, ensuring timely service delivery and cost-effective procurement practices.
- Developed and implemented standard operating procedures to improve administrative processes.
- Oversaw budgeting and financial reporting, ensuring accuracy in tracking expenses and revenue.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Administrative/Church Office Role
Mayville Lutheran Church
09.2015 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Owner / CFO
Pourpoura Coffee House
08.2007 - 12.2017
- Developed seasonal beverage menus to enhance customer experience and drive sales.
- Managed daily operations to ensure smooth workflow and high service standards.
- Trained and supervised barista staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Cultivated vendor relationships for quality sourcing of coffee beans and supplies.
- Designed promotional materials to attract new customers and retain existing clientele.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Trained and guided team members to maintain high productivity and performance metrics.
Office Administrator
Rexine Family Eyecare
06.2010 - 10.2015
- -Claims
- -Customer Service
- -Budgeting
- -Human Resource
- -Social Media
Manager
The Gap
Grand Forks
07.2001 - 07.2007
- Led team in achieving sales goals through effective training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Fostered a positive work environment by mentoring staff and promoting teamwork among associates.
- Executed visual displays aligned with brand standards, driving customer interest and increasing foot traffic.
- Managed scheduling and staffing, ensuring adequate coverage during peak hours for optimal service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager, Home Improvement Department
Sears
Grand Forks
01.1999 - 01.2001
- Analyzed sales data to identify trends, informing strategic decisions for store operations.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with cross-functional teams to drive initiatives that enhanced overall operational efficiency.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Graduate -
West Fargo High School
01-1991
B.S. - Medical Sociology
North Dakota State University
01-1997
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll and budgeting
- Payroll processing
- Employee onboarding
- Staff training and development
- Account reconciliation
- Deadline management
Leadership & Community Service
- Luther Memorial Homes, President, Board of Directors
- Meals on Wheels Volunteer, 2015, Present
- Mayville Lutheran Church, Confirmation Teacher, 2026
Timeline
Administrative/Church Office Role
Mayville Lutheran Church
09.2015 - Current
Office Administrator
Rexine Family Eyecare
06.2010 - 10.2015
Owner / CFO
Pourpoura Coffee House
08.2007 - 12.2017
Manager
The Gap
07.2001 - 07.2007
Manager, Home Improvement Department
Sears
01.1999 - 01.2001
B.S. - Medical Sociology
North Dakota State University
Office Manager
Dr. John Clayburgh, DDS
2006 - 2011
Graduate -
West Fargo High School