Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richetta Mclaughlin

Charlotte,NC

Summary

Demonstrating exceptional package handling and punctuality, I enhanced USPS's customer satisfaction through efficient delivery and weather preparedness. My adeptness in safe driving and vehicle maintenance, coupled with a strong sense of direction, significantly improved operational efficiency. My proactive approach and ability to quickly recall delivery details ensured the timely and accurate distribution of mail, contributing to a notable increase in community trust and engagement. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 16 years of carrier experience on high-volume routes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

City Letter Carrier

USPS
07.2018 - Current
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Planned and cased mail in sequence of delivery for designated route.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.

Security Access Associate

Carowinds
10.2017 - 06.2018

Responsible for maintaining the safety and security of the park guest and associates

Greet guest cheerfully when they are entering the park

Monitor the guest walking through metal detectors

School Bus Driver

Charlotte Mecklenburg School System
03.2016 - 06.2018
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Communicated information to parents to promote good communication and transparency.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.

Motor Coach Operator

Greyhound
01.2015 - 12.2016
  • Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
  • Enhanced passenger satisfaction by providing safe and timely transportation services.
  • Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.
  • Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
  • Contributed to increased revenues by driving additional charters during peak seasons or special events.
  • Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
  • Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
  • Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
  • Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
  • Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
  • Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

School Bus Driver

Central Bucks School District
03.2014 - 01.2015
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Enhanced student punctuality by maintaining strict adherence to scheduled routes and times.
  • Streamlined communication with parents regarding transportation schedules and changes, improving overall satisfaction.
  • Ensured safety of all passengers by meticulously following traffic laws and school policies.

Transitional Employee (TE) City Letter Carrier

USPS
10.2007 - 02.2013
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Delivered packages and mail to business and people in local area.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Residential House Manager

Gertrude Barber Institute
02.2005 - 10.2007
  • Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
  • Organized social activities for residents to promote camaraderie and engagement within the community.
  • Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
  • Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
  • Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
  • Developed strong relationships with residents, fostering a positive and supportive living community.

Residential House Aide

United Cerebral Palsy
02.2003 - 05.2007
  • Observed and monitored children's activities.
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.

Developmental Support Worker

Allegheny Valley School
10.2002 - 02.2003
  • Guided developmentally disabled adults through customized day programs.
  • Improved quality of life for clients through compassionate care and assistance with daily tasks.
  • Supported clients in maintaining clean and organized living spaces, fostering a sense of pride in their homes.
  • Collaborated with interdisciplinary teams to assess client progress and adjust support plans accordingly.
  • Maintained professional boundaries while building rapport with clients, establishing trust for effective support delivery.
  • Provided ongoing emotional support during challenging times, helping clients build resilience and coping skills.
  • Promoted social integration by organizing group activities and outings within the community.
  • Documented client progress and activities in accordance with agency policies and procedures.

Cashier

ShopRite
09.2002 - 01.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Residential Site Manager

EMAN Community Living Inc.
08.1996 - 03.2002
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Maintained records and logs of work performed and materials and equipment used.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.

Education

Associate of Arts - Science, Technology, And Society

Community College of Philadelphia
Philadelphia, PA
05.2007

Skills

  • Package handling
  • Safe Driving
  • Memory Recall
  • Weather Preparedness
  • Efficient Delivery
  • Sense of Direction
  • Delivery Speed
  • Punctuality
  • Vehicle Maintenance
  • Street Knowledge
  • Mail delivery
  • Reading Comprehension

Timeline

City Letter Carrier

USPS
07.2018 - Current

Security Access Associate

Carowinds
10.2017 - 06.2018

School Bus Driver

Charlotte Mecklenburg School System
03.2016 - 06.2018

Motor Coach Operator

Greyhound
01.2015 - 12.2016

School Bus Driver

Central Bucks School District
03.2014 - 01.2015

Transitional Employee (TE) City Letter Carrier

USPS
10.2007 - 02.2013

Residential House Manager

Gertrude Barber Institute
02.2005 - 10.2007

Residential House Aide

United Cerebral Palsy
02.2003 - 05.2007

Developmental Support Worker

Allegheny Valley School
10.2002 - 02.2003

Cashier

ShopRite
09.2002 - 01.2003

Residential Site Manager

EMAN Community Living Inc.
08.1996 - 03.2002

Associate of Arts - Science, Technology, And Society

Community College of Philadelphia
Richetta Mclaughlin