Richie Dal Cerro
San Marcos,CA
Summary
Hardworking and reliable server with a strong commitment to providing exceptional customer service in fast-paced dining environments. Known for being a dedicated team player who supports coworkers and maintains a positive, professional attitude during high-pressure shifts. Consistently ensures guest satisfaction through attention to detail, efficient service, and a strong work ethic. Passionate about creating memorable dining experiences and contributing to a smooth and collaborative front-of-house operation.
Overview
4
4
years of professional experience
Work History
Server/Food Runner
Outback Steakhouse
San Marcos, CA
02.2023 - Current
- Provided high-level table service, including menu recommendations, order taking, and timely food and beverage delivery.
- Built rapport with guests, resulting in increased customer satisfaction and repeat business.
- Communicated effectively with kitchen and service staff to ensure timely and correct order fulfillment.
- Managed multiple tables and guest needs simultaneously in a high-pressure environment.
Line Cook
The Old Spaghetti Factory International Inc.
San Marcos, CA
01.2021 - 02.2023
- Prepared and cooked menu items according to standardized recipes and presentation guidelines in a fast-paced kitchen.
- Assisted with prep work, including chopping, marinating, and portioning ingredients to ensure kitchen readiness.
- Followed proper storage and labeling procedures to maintain freshness and minimize food waste.
- Coordinated with kitchen staff to ensure timely and efficient food service during peak hours.
Education
Mission Hills High School
San Marcos, CA06.2021
Skills
- Proficient in point-of-sale (POS) systems
- Conflict resolution and problem-solving skills
- Upselling and suggestive selling techniques
- Team collaboration and support
- Excellent customer service and communication
- High attention to presentation and accuracy
Timeline
Server/Food Runner
Outback Steakhouse
02.2023 - Current
Line Cook
The Old Spaghetti Factory International Inc.
01.2021 - 02.2023
Mission Hills High School