Rick Anaya
Glendora,CA
Summary
Flexible Customer Service Representative offering 10 years of sales experience in retail and outside. Experienced in Telecommunications sales. Hunter mindset to identify new sales opportunities. Outgoing and highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
Customer Service Call Center Representative
Houdini Wine Country
Fullerton
12.2019 - 05.2024
- Answered incoming customer calls promptly, providing courteous and professional service.
- Resolved customer complaints quickly and efficiently..
- Identified potential sales opportunities while assisting customers with their inquiries.
Retail Sales Associate
Spring Mobile AT&T
Montclair, CA
10.2016 - 11.2018
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Kept track of daily sales performance against targets set by management.
Retail Customer Service Lead
Senturion{Direct tv authorized retail}
Rancho Cucamonga, CA
02.2014 - 10.2016
- Recruited, interviewed and trained new employees
- Assisted customers with selecting service / program packages
- Resolved customer issues to their satisfaction
- Met and exceeded weekly sales goals.
Customer Service Manager
Rick's Motors
Yucaipa, CA
01.2011 - 02.2014
- Managed daily operations of the showroom floor including staffing schedules, customer relations issues, display maintenance.
- Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
- Identified potential new customers through research, cold-calling, and networking activities.
- Performed data entry tasks related to sales activities.
Education
Some College (No Degree) -
Chaffey College
SenturionRancho Cucamonga, CASkills
- Customer Satisfaction
- Technical Troubleshooting
- Upselling products
- Customer Relationship Management
- Spanish Fluency
- High-energy attitude
- Professionalism
- Inbound and Outbound Calling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Call Center Representative
Houdini Wine Country
12.2019 - 05.2024
Retail Sales Associate
Spring Mobile AT&T
10.2016 - 11.2018
Retail Customer Service Lead
Senturion{Direct tv authorized retail}
02.2014 - 10.2016
Customer Service Manager
Rick's Motors
01.2011 - 02.2014
Some College (No Degree) -
Chaffey College
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