Rick BERTRAND

• Led and optimized training programs using adaptive learning methods to meet team needs.

• Delivered coaching and mentorship to technicians, fostering skill development and accountability.

• Communicated performance metrics, goals, and training outcomes to leadership.

• Conducted evaluations to ensure training effectiveness and alignment with company standards.

• Restored vehicles to pre-accident condition per manufacturer and shop guidelines.

• Diagnosed mechanical and electrical issues across various vehicle make and models.

• Repaired or replaced body components using appropriate techniques and tools.

• Performed structural and cosmetic repairs according to OEM specifications.

• Ensured high standards of workmanship and timely project completion.

• Maintained strong attention to detail in diagnostics, disassembly, and reassembly.