Rick LaDue, CRCR
Keego Harbor,MI
Summary
Results driven with a strong background in Operational Management, Employee Succession, Sales, and Marketing. Proactive leader with a refined business acumen and strong experience in client relations. Consistently increased company profits through strategic focus, aggressive sales, team orientation, and solid execution. Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Thrive in both independent and collaborative work environments.
Overview
20
20
years of professional experience
Work History
Vice President of Strategic Partnerships
Datavant
02.2023 - Current
- Tasked with the sharing of innovative ideas and perspectives within the industry, to better position our current client base.
- Initiated strategy to drive company growth and increase market share by 18%.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Generated new and reciprocal partnerships representing 3M+ in net revenue, while overseeing day-to-day customer management function.
- Detailed focus on solving provider abrasion and improving overall patient experience.
Vice President of Client Success
Datavant
11.2016 - 01.2022
- Responsible for projecting, planning, communicating, and executing account management functions to provide quality customer service and high customer satisfaction.
- Detailed focus on client success, growing, strengthening, and retaining client relationships while providing guidance and leadership for key decision makers.
- Tasked with developing and maintaining marketing, sales, and servicing efforts throughout the US.
- Partner with new and existing accounts to drive revenue, sustainability, competitive advantage while complementing organizational vision.
- 2019-2023-Presidents Club Award winner recognizing outstanding client growth and retention.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Human Capital Management Consultant
ADP
Greater Michigan/Northern Ohio
03.2015 - 10.2016
- Responsible for identifying and cultivating new clients within the upmarket space.
- Effectively cross-sell solutions and assist large organizations in ways to streamline their Human Capital Management.
- Grossed 650% of quota and received recognition as “Best in Class” for the Central Division (July and August 2015).
- Exceeded 155% of quota (January 2016).
- Spearheaded the integration of new HCM solutions into clients'' existing processes, ensuring a seamless and efficient transition.
- Improved client satisfaction by streamlining human capital management processes and implementing new systems.
- Enhanced employee engagement with targeted communication plans and initiatives.
General Manager
The Hertz Corporation
Midwest United States
02.2012 - 02.2015
- Responsible for overseeing outside sales, expansion, marketing, and operations for Hertz Local Edition within a three-state zone: Ohio, Kentucky, and Eastern Missouri
- Key tasks include on-going market analysis, regional business development, ancillary sales, and overall fleet management
- B2B: Consistent in identifying incremental growth opportunities and new streams of revenue across different segments
- Responsible for closing net new accounts including Westfield Insurance, Motorist Mutual Insurance, Kentucky Farm Bureau, and Carstar Collision Centers
- Aggressively opened new locations with record revenue growth and executed an effective marketing strategy to displace an industry competitor
- Responsible for recruitment and operational training of staff within each state
- Effectively manage 84 locations and 200 employees across my area of responsibility
- Reduced Direct Operating Expenses 180 basis points over the last 24-month period
- Increased net sales by over 35% within the first three years of responsibility in new role
- Grossed $45.256M in sales for 2014 (+22% vs 2013)
- Member of 5-person PID Council (2013), tasked with improving compliance across the division.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Area Manager
The Hertz Corporation
Metro Detroit
04.2004 - 01.2012
- Manage daily operations throughout the area including overall sales strategies and employee development.
- Helped conceptualize, organize, and conduct the highly successfully opening of 18 HLE locations.
- Led area to 1st place overall on the Nation Wide-Balanced Scorecard ranking (full year 2010).
- Increased net revenue by over 35% within the first two years of responsibility in Oakland County.
- Team Leader of Agency Sales Playbook (2011) Implemented playbook across 4,000 OAP locations in 2012.
- Winner of Circle of Excellence Award in 2010 for outstanding outside sales results leading to revenue gains throughout Metro Detroit.
- Gross sales of $9.421M in 2010 (+36.7% vs 2009) with an adjusted pretax of $1.326M
- Increased revenue to $11.325M in 2011 (+20.2% vs 2010) with an adjusted pretax margin of 21.8% or $2.467M.
- Oversaw budget planning, strategy development, community outreach for organization.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Business Leadership - Business Management
Baker College
Auburn Hills, MI06.2001
Skills
Board Reporting
- Contract Negotiation
- Client Engagement
- Lead Generation
- Revenue Cycle Management
- Portfolio Management
- Strategic Planning
- Competitor Trends
- Staff Recruiting and Retainment
- Analytical and Critical Thinker
- Revenue Generation
- People and Culture
- Performance Improvement
- Business Storytelling
- Operational Analysis
- Corporate Branding
- Negotiation and Persuasion
- Strategic business planning
- Operational management
- Succession Planning
- Marketing expertise
- Innovative and Visionary
- Channel Management
- Transformative leadership
Custom
SALES and RETENTION remain the critical function in developing, encouraging, and motivating the team. At a local level accountability is a key component to success in creating a culture where everyone contributes to specific operational objectives. Effectively Communicating to all employees (being aware of the employees needs and own expectations) leads to empowerment. Owner/Operator mentality at ALL levels. A consistent presence in the Marketplace will lead to additional revenue opportunities both long and short term.
Affiliations
- Healthcare Financial Management Association-Certified Revenue Cycle Representative
Timeline
Vice President of Strategic Partnerships
Datavant
02.2023 - Current
Vice President of Client Success
Datavant
11.2016 - 01.2022
Human Capital Management Consultant
ADP
03.2015 - 10.2016
General Manager
The Hertz Corporation
02.2012 - 02.2015
Area Manager
The Hertz Corporation
04.2004 - 01.2012
Bachelor of Business Leadership - Business Management
Baker College