Open To Work
Rick Ngeth
Seattle,WA
Work Preference
Summary
Dynamic Floor Supervisor with proven expertise in enhancing customer satisfaction, mentoring team members, and implementing process improvements. Committed to fostering a positive gaming experience while ensuring compliance with regulations.
Overview
27
27
years of professional experience
Work History
Floor Supervisor
Maverick Gaming LLC/Ace's Poker
Mountlake Terrace, WA
05.2022 - Current
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored team members on service standards and operational procedures.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction.
- Conducted regular inspections to maintain cleanliness and organization of gaming areas.
- Resolved customer inquiries and complaints promptly, fostering a positive gaming experience.
- Collaborated with management to develop staff schedules that optimized coverage during peak hours.
- Monitored cash handling procedures to ensure accuracy and accountability in transactions.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
AGM
Maverick Gaming Llc/
Tukwila, WA
10.2019 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shift Manager
Fortune Casino
Tukwila, WA
09.2015 - 10.2017
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Conducted regular performance evaluations to foster team accountability and development.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Casino Manager
Magic Lane Casino and Bowl
Seattle, WA
02.2003 - 08.2015
- Oversaw daily casino operations, ensuring compliance with gaming regulations and company policies.
- Managed staff schedules and training programs, enhancing team performance and service quality.
- Developed and implemented marketing initiatives to attract new customers and increase revenue streams.
- Analyzed operational reports to identify trends, optimizing resource allocation and cost management strategies.
- Collaborated with department heads to enhance customer experiences through tailored gaming promotions.
- Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
- Managed a team of 50+ employees, ensuring optimal performance and productivity.
- Monitored gaming operations continuously to check on dealers and players.
- Interviewed, hired and trained new gambling floor workers.
Assistant Surveillance Supervisor
Rascal's Casino
Seattle, WA
03.1999 - 02.2003
- Supervised surveillance team to ensure compliance with gaming regulations and operational standards.
- Conducted regular reviews of video footage to identify suspicious activities and prevent fraudulent behavior.
- Coordinated training sessions for new staff on surveillance protocols and equipment usage.
- Implemented strategies to enhance surveillance efficiency and improve threat detection capabilities.
- Monitored real-time casino activities through advanced surveillance systems to maintain a secure environment.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Education
High School Diploma -
Evergreen High School
Seattle, WANo Degree -
South Seattle Community College
Seattle, WASkills
- Customer satisfaction
- POS systems operations
- Team leadership
- Customer relations
- Attention to detail
- Positive attitude
- Decision-making
- Work Planning and Prioritization
Timeline
Floor Supervisor
Maverick Gaming LLC/Ace's Poker
05.2022 - Current
AGM
Maverick Gaming Llc/
10.2019 - 05.2022
Shift Manager
Fortune Casino
09.2015 - 10.2017
Casino Manager
Magic Lane Casino and Bowl
02.2003 - 08.2015
Assistant Surveillance Supervisor
Rascal's Casino
03.1999 - 02.2003
High School Diploma -
Evergreen High School
No Degree -
South Seattle Community College