Rick Russick
Oklahoma City,OK
Summary
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Overview
6
6
years of post-secondary education
24
24
years of professional experience
Work History
Rideshare Driver
Uber
Oklahoma City, OK
08.2016 - Current
- Provided exceptional customer experiences during 10,000 rides over 100,000 miles.
- Navigated city routes efficiently to provide timely rides for passengers.
- Maintained vehicle cleanliness and functionality for passenger comfort and safety.
- Communicated effectively with passengers to ensure a pleasant experience.
- Provided safe and reliable transportation for passengers across diverse locations.
- Navigated efficiently using GPS and mapping applications for optimal routes.
- Assisted passengers with boarding and unloading their belongings as needed.
- Responded promptly to passenger inquiries and resolved issues during rides.
- Monitored traffic conditions to adjust routes for timely arrivals.
- Utilized Uber's app to track ride requests and manage schedules effectively.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
Senior Customer Service Associate
Farmers Insurance Group
Oklahoma City, OK
09.2007 - 07.2024
- Managed customer inquiries through phone and email communication.
- Resolved complex issues by coordinating with internal departments.
- Provided training and mentorship to new customer service associates.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Utilized a variety of software applications to respond quickly to customer queries.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Assisted customers with billing, troubleshooting and account issues.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Assisted customers in navigating website features, enabling them to find products easily.
- Collaborated with management teams to develop strategies for improving customer service processes.
- Reviewed daily activity logs detailing interactions between staff members and customers.
Customer Service Associate
Farmers Insurance Group
Oklahoma City, Oklahoma
05.2002 - 09.2007
- Provided exceptional customer support to clients through phone and email channels.
- Resolved customer inquiries in a timely manner.
- Resolved customer inquiries by utilizing company software and resources effectively.
- Assisted customers in understanding insurance policies and coverage options available.
- Handled escalated issues by applying conflict resolution techniques professionally.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Educated clients on claims processes and documentation requirements thoroughly.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided information about products and services available to customers.
- Maintained accurate records of customer interactions in the database system.
- Greeted customers and identified their needs.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Participated in training sessions to stay updated on product knowledge and procedures.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Kept work area neat, clean, and well-stocked at all times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Followed policies and procedures to meet or exceed established performance requirements.
- Performed additional duties as assigned by management team.
- Updated databases with new and modified customer data.
Education
Bachelor of Arts - Journalism/Mass Communication
University of Central Oklahoma
Edmond, OK 08.2002 - 06.2004
Associate of Applied Science - Culinary Arts
Asheville-Buncombe Technical Community College
Asheville, NC 08.1992 - 08.1996
Skills
- Route optimization
- GPS proficiency
- Vehicle maintenance
- Customer service
Timeline
Rideshare Driver
Uber
08.2016 - Current
Senior Customer Service Associate
Farmers Insurance Group
09.2007 - 07.2024
Bachelor of Arts - Journalism/Mass Communication
University of Central Oklahoma
08.2002 - 06.2004
Customer Service Associate
Farmers Insurance Group
05.2002 - 09.2007
Associate of Applied Science - Culinary Arts
Asheville-Buncombe Technical Community College
08.1992 - 08.1996