Summary
Overview
Work History
Education
Skills
Timeline
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Rick Williams

Brookville,OH

Summary

Seasoned Area Supervisor with a proven track record at Wendys Restaurants, enhancing team productivity and customer satisfaction through effective team management and employee retention strategies. Expert in P & L management and cost control analysis, achieving significant improvements in operational efficiency. Skilled in fostering professional growth and reducing turnover, demonstrating exceptional leadership and organizational skills.

Overview

48
48
years of professional experience

Work History

Area Supervisor

Wendys Restaurants
09.1984 - 08.2018
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.

Food Distribution Warehouse

Farmer Jacks Supermarket
02.1976 - 08.1984
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Strapped items down over protective padding to secure throughout transportation.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.

Pipeline Laborer

C.J. Hughes Pipeline Constuction Co.
05.1970 - 12.1974
  • Assisted with the transportation and loading/unloading of materials onto trucks for efficient movement between job sites.
  • Supported team productivity by assisting with excavation, trenching, and backfilling activities as needed.
  • Assisted in the installation and repair of various pipeline systems, resulting in fewer leaks and enhanced system performance.
  • Measured, threaded, and cut materials to correct angles.
  • Filled pipe systems with water and air to determine location of leaks.

Education

Bachelor of Arts - Education

Midwestern College
Pontiac, MI
05.1977

Skills

  • Team Management
  • Sales & Marketing Management
  • New Store Setups
  • Customer Service Satisfaction
  • Employee Retention / Turnover
  • P & L Management
  • Cost Control Analysis

Timeline

Area Supervisor

Wendys Restaurants
09.1984 - 08.2018

Food Distribution Warehouse

Farmer Jacks Supermarket
02.1976 - 08.1984

Pipeline Laborer

C.J. Hughes Pipeline Constuction Co.
05.1970 - 12.1974

Bachelor of Arts - Education

Midwestern College

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Rick Williams