Rickeeta Cheeks
Mechanicsville,MD
Summary
Seasoned professional well versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
27
27
years of professional experience
15
15
years of post-secondary education
Work History
CSM/Talent Recruiter
Harris Teeter
California, Maryland
05.2008 - Current
- Manage the store to maximize operating profits while controlling expenses.
- Led a team of 180 associates, providing direction and feedback to enhance performance.
- Recruited and trained associates to maintain optimal staffing levels.
- Implemented inventory management strategies to prevent loss and optimize sales.
- Developed and executed customer service strategies, improving service scores.
- Consistently exceeding customer expectations, enhancing shopping experience and satisfaction.
- Conduct interviews with candidates to determine which jobs they might fit best.
- Demonstrated record of recruiting the best talent and handling full-cycle recruitment without the use of staffing agencies.
- Effectively source qualified job candidates via computer databases, networking, internet recruiting resources, job fairs, employee referrals, etc.
- Track candidates through the process to ensure accurate and up-to-date information.
- Manage full cycle recruiting process, as well as assist with the development of recruiting strategies, processes, and tools.
- Develop and maintain a pool of qualified and skilled candidates in advance of need.
General Manager
IHOP
Forestville, MD
02.1999 - 07.2006
- Oversaw daily operations ensuring compliance with health and safety standards.
- Managed staff scheduling and payroll to optimize labor costs.
- Implemented training programs to enhance team skills and performance.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Developed customer service strategies to improve guest satisfaction scores.
- Led weekly meetings to communicate goals and updates to team members.
- Analyzed sales reports to identify trends and adjust marketing efforts accordingly.
- Fostered a positive work environment encouraging teamwork and collaboration among staff.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed full-cycle recruitment processes for diverse talent acquisition needs.
- Conducted interviews and assessments to identify top talent for various roles.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Created job postings for open positions on various job boards and websites.
- Conducted initial phone interviews to assess applicant qualifications.
Education
Advance Recruitment Strategies Training
Harris Teeter
07.2010 - 09.2025
PC Specialist Plus Certification -
Career Technical Institute
Washington, DC 01.1999 - 01/2000
Skills
- Recruitment Strategies
- Candidate Sourcing
- Service Excellence
- Financial Management
- Performance Management
- Team Leadership
- Store operations
- Maximizing profitability
- Relationship building and management
- Training and development
Awards
- Leadership Award
- Best Financial Management
- Service Score Star
Certificates Licenses Training
- Food Safety Certification License, 02/09
- Service Excellence and Financials Facilitator, 05/10
References
- Donna Maxwell, Store Director, (301) 997-6739, S487MGR001@Harristeeter.com
- Raymond Barnett, Operations Specialist, (202) 680-8753, Rbarnett@Harristeeter.com
- Patricia Sexton, Training & Recruiting Specialist, (571) 289-8718, PSexton2@Harristeeter.com
Timeline
Advance Recruitment Strategies Training
Harris Teeter
07.2010 - 09.2025
CSM/Talent Recruiter
Harris Teeter
05.2008 - Current
General Manager
IHOP
02.1999 - 07.2006
PC Specialist Plus Certification -
Career Technical Institute
01.1999 - 01/2000