Rickey Meeks Sr
Customer Service Representative
Spring,TX
Summary
Veteran with over twelve years experience providing technical and customer service support to end user clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Kinetic Energy
07.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered product and service questions, suggesting other offerings to attract potential customers
- Managed approximately 30 incoming calls per day from customers
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants.
Helpdesk Analyst
McKesson
02.2021 - 07.2021
- Assisted customers via telephone in password resets and account unlocks using Active Directory and McKesson Self Service Portal
- Assist in setup of 2 Factor Authenticated Users
- Resolved technical issues by trobleshooting
- Used ticketing system to manage and process support actions and requests.
- Escalated tickets to other departments when needed.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided basic end-user troubleshooting and desktop support.
- Logged support tickets and closed when issues were resolved.
- Provided customer support and technical support to approximately 30 customers daily.
Helpdesk Analyst\Laptop Support Technician
AIG American General
02.2006 - 11.2013
- Provided first level technical support via telephone for desktop and laptop computers for Home office users and VALIC Advisors
- Assisted in resetting Novell, Citrix and Active directory passwords
- Provided customer assistance in troubleshooting all other peripheral equipment to include printers, monitors, modems, and signature pads
- Provided support and troubleshot level 2 laptops and desktops with Windows XP, Dell hardware, and applications used by VALIC Advisors
- Troubleshot any hardware or software failures and identified any network problems related to PC.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Education
Associate of Applied Science - Computer Information Systems
MTI COLLEGE of BUSINESS And TECHNOLOGY,
Nassua Bay TX07.2000
Skills
- Determined requirements by working with customers
- Answered inquiries by clarifying desired information; researching, locating, and providing information
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Customer Service Representative
Kinetic Energy
07.2021 - 03.2022
Helpdesk Analyst
McKesson
02.2021 - 07.2021
Helpdesk Analyst\Laptop Support Technician
AIG American General
02.2006 - 11.2013
Associate of Applied Science - Computer Information Systems
MTI COLLEGE of BUSINESS And TECHNOLOGY,
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