Ricki Lehn
Pana,IL
Summary
Results-driven Customer Service Manager with expertise in team leadership, operational improvements, and customer relations. Proven ability to enhance satisfaction scores and resolve complex inquiries efficiently.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Locked and Loaded Limited
Pana, IL
08.2023 - Current
- Led customer service team to enhance response times and improve overall satisfaction scores.
- Implemented customer feedback loops to identify areas for improvement and drive operational changes.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Collaborated with other team members to address issues or concerns raised by customers regarding products or services offered at the store.
- Meticulously maintained records of all transactions, ensuring proper documentation for auditing purposes.
Customer Service Representative
Aumann Auctions
Nokomis, IL
2021 - 08.2023
- Assisted customers with inquiries, resolving issues efficiently and enhancing satisfaction.
- Managed order processing, ensuring accuracy and timely delivery of auction items.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Collaborated with team members to streamline communication and improve service quality.
- Provided product information and guidance, fostering informed purchasing decisions for clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Financial Services Representative
World Finance
Taylorville, IL
01.2021 - 09.2021
- Assisted clients with financial inquiries and account management processes.
- Processed loan applications and conducted credit assessments efficiently.
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Collaborated with team members to streamline operational workflows and improve service delivery.
Assembly Lead
Hydro-Gear
Sullivan, IL
07.2019 - 01.2021
- Led assembly team in meeting production targets and maintaining quality standards.
- Trained new employees on assembly techniques and safety protocols.
- Streamlined workflow processes, improving efficiency across production lines.
- Conducted quality inspections to ensure compliance with company specifications.
Caregiver
Life's Journey Senior Living
Taylorville, IL
08.2018 - 06.2019
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Developed engaging recreational activities to enhance resident wellness.
- Maintained clean and safe living environments through routine housekeeping tasks.
Server
Krekel's
Pawnee, IL
09.2017 - 08.2018
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables, ensuring efficient service during peak hours.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Sales Associate
Ace Hardware
Taylorville, IL
03.2017 - 09.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of merchandise to provide accurate information and recommendations.
- Processed transactions efficiently using POS systems, ensuring customer satisfaction and accuracy.
- Collaborated with team members to restock shelves and organize displays effectively.
Education
High School Diploma -
Morrisonville High School
Morrisonville05-2018
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Exceptional telephone etiquette
Timeline
Customer Service Manager
Locked and Loaded Limited
08.2023 - Current
Financial Services Representative
World Finance
01.2021 - 09.2021
Assembly Lead
Hydro-Gear
07.2019 - 01.2021
Caregiver
Life's Journey Senior Living
08.2018 - 06.2019
Server
Krekel's
09.2017 - 08.2018
Sales Associate
Ace Hardware
03.2017 - 09.2017
Customer Service Representative
Aumann Auctions
2021 - 08.2023
High School Diploma -
Morrisonville High School