Ricki Alexandra Ganzzermiller
Clearwater
Summary
Experienced in managing front-of-house operations, with a strong background in streamlining office processes and enhancing team collaboration. Implemented efficient scheduling systems that improved workflow and reduced delays, while overseeing inventory management to ensure cost-effective vendor negotiations. Developed and enforced operational policies that increased compliance and consistency, contributing to a secure and functional workplace. Demonstrated leadership by training and mentoring staff, fostering a knowledgeable team environment focused on delivering quality customer service.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Office Manager
Mold Masters
Dunedin
11.2022 - Current
- Streamlined office operations by implementing efficient scheduling systems, resulting in improved workflow and reduced delays.
- Managed inventory and office supplies, ensuring availability and reducing costs through effective vendor negotiations.
- Coordinated team meetings and communication, enhancing collaboration and information sharing among staff.
- Developed and maintained office policies and procedures, leading to increased compliance and operational consistency.
- Trained and mentored junior staff on administrative processes, fostering a collaborative and knowledgeable team environment.
- Assisted in budgeting and expense tracking, contributing to financial accuracy and resource allocation.
- Oversaw facility maintenance and safety protocols, ensuring a secure and functional workplace for all employees.
- Conducted performance evaluations for administrative staff, supporting professional development and enhancing team efficiency.
- Maintained filing system for records, correspondence and other documents.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
Property Managenent Assistant
PMI Palms
Tarpon Springs
02.2022 - Current
- Coordinated property maintenance requests, ensuring timely resolutions and enhancing overall tenant satisfaction and experience.
- Assisted in tenant onboarding procedures, streamlining documentation and improving the efficiency of the leasing process.
- Managed communication with vendors and contractors, facilitating timely service delivery and reducing operational downtime.
- Conducted regular property inspections, identifying maintenance issues and promoting proactive solutions to maintain property standards.
- Developed and implemented scheduling systems for property showings, increasing tenant engagement and leasing opportunities.
- Collaborated with the property management team to refine tenant retention strategies, contributing to improved occupancy rates.
- Provided administrative support in the preparation of property marketing materials, enhancing visibility and appeal to prospective tenants.
- Scheduled maintenance calls.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Responded quickly to emergency situations involving tenants or properties.
- Updated tenant records and maintained accurate files for all tenants.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Monitored compliance with applicable laws including fair housing regulations.
- Created weekly vacancy reports summarizing availability across all properties.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
Bartender/server
Whistlestop Bar & Grille
Safety Harbor
06.2021 - 11.2022
- Maintained cleanliness and organization of the bar area, contributing to a safe and welcoming environment for guests.
- Trained and mentored new staff on service techniques and bar protocols to ensure consistent quality and efficiency.
- Managed beverage service during peak hours, ensuring timely and accurate order fulfillment, enhancing customer satisfaction.
- Collaborated with kitchen staff to streamline service during busy periods, improving team communication and operational flow.
- Monitored inventory levels and restocked supplies, minimizing shortages and ensuring availability of popular menu items.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender/server
Dunedin Golf Club
Dunedin
02.2017 - 06.2021
- Managed beverage service during peak hours, ensuring timely and accurate order fulfillment, enhancing customer satisfaction.
- Trained and mentored new staff on service techniques and bar protocols to ensure consistent quality and efficiency.
- Maintained cleanliness and organization of the bar area, contributing to a safe and welcoming environment for guests.
- Collaborated with kitchen staff to streamline service during busy periods, improving team communication and operational flow.
- Monitored inventory levels and restocked supplies, minimizing shortages and ensuring availability of popular menu items.
- Assisted in coordinating special events and promotions, driving increased foot traffic and enhancing the establishment's visibility.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Education
Huntington High School
Huntingtown, MDSkills
- Office operations
- Resource allocation
- Staff supervision
- Scheduling systems
- Customer service
- A woman of many hats (Multi tasking)
Timeline
Office Manager
Mold Masters
11.2022 - Current
Property Managenent Assistant
PMI Palms
02.2022 - Current
Bartender/server
Whistlestop Bar & Grille
06.2021 - 11.2022
Bartender/server
Dunedin Golf Club
02.2017 - 06.2021
Huntington High School