RICKIE KISTNER
Farmers Insurance Agency
Campbell,OH
10
years of professional experience
Dynamic customer service professional with proven expertise at Farmers Insurance Agency, excelling in problem resolution and active listening. Adept at processing policy changes and enhancing customer satisfaction, consistently achieving high service quality. Skilled in data entry and complaint resolution, ensuring seamless support for agents and clients alike.
Work History
Customer Service Representative
3 Years 3 Monthssupporting agents and customers by addressing billing issues and guiding policy navigation.
- Processed policy changes, endorsements, and cancellations using agency management systems.
- Resolved service issues by coordinating with agents, underwriters, and claims representatives.
Special Needs Bus Aide
6 Years 4 Months- Assisted students with disabilities during boarding, seating, and exiting to maintain safe transportation routines.
- Secured harnesses, and seatbelts according to required safety procedures.
- Monitored student behavior and responded quickly to support calm, orderly bus conditions.
- Communicated special instructions to driver and staff to coordinate daily transportation needs.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Complaint resolution
Payment processing
Customer satisfaction measurement
Call management
Product knowledge
Timeline
Customer Service Representative
Farmers Insurance Agency
08.2023 - CurrentRead More
Special Needs Bus Aide
Campbell City Schools
04.2017 - 08.2023Read More
Campbell Memorial High School
High School Diploma
Read More