Rickiea Daugherty
Summerlin,NV,NV
Summary
Dedicated management professional with proven ability to lead teams to success utilizing multiple communication strategies. Strong focus on team collaboration, efficiency, and achieving team goals. Known for adaptability and consistently improving operations through effective employee motivational strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nacho Daddy
05.2024 - Current
- Monitored cash intake and deposit records.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bar Supervisor
Red Lobster
08.2020 - 03.2024
- On-boarded new employees with training and new hire documentation
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Training Coordinator
Octapharma Plasma Center
02.2018 - 09.2021
- Implemented initial, six month and annual training programs for 50+ employees.
- Contributed time and skills in opening and developing new centers in multiple states
- Proven ability to learn quickly and adapt to new situations.
- Collected blood samples using vacutainer tubes, syringes, butterfly needles, and straight needles
- Proficiency in word processing and presentation software with the ability to operate media equipment such as projectors and personal computers.
- Utilized excellent interpersonal skills when interacting with diverse populations of patients from different cultural backgrounds or age groups.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
Dining Room Supervisor
Souplantation & Sweet Tomatoes
06.2013 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported restaurant revenue growth by participating in promotional events and catering services when necessary.
- Oversaw catering events, coordinating with clients to deliver specified menu items that exceeded expectations.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Education
Diploma - General Studies
Colony High School
Ontario, CA05.2012
Skills
- Coaching and mentoring
- Workflow optimization
- Administrative support
- Customer service
- HIPAA compliance
- Verbal and written communication
Certification
- ServSafe Management Food Handler's Certification
- TAM Card
- Sheriff's Card
- Bartender & Mixologist Certification–United States Bartenders' Guild.
- First Aid/CPR Certified
Timeline
Assistant Manager
Nacho Daddy
05.2024 - Current
Bar Supervisor
Red Lobster
08.2020 - 03.2024
Training Coordinator
Octapharma Plasma Center
02.2018 - 09.2021
Dining Room Supervisor
Souplantation & Sweet Tomatoes
06.2013 - 03.2019
Diploma - General Studies
Colony High School
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